<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the ShipBob Team, you will...</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike: </span></strong><span data-contrast="none">At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose: </span></strong><span data-contrast="none">We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> </ul></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW125977482 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW125977482 BCX0"><strong>Location:</strong> </span></span><span class="TextRun SCXW125977482 BCX0" lang="EN" data-contrast="none"><span class="NormalTextRun SCXW125977482 BCX0">Remote in these states: AL, AZ, CA, CO, </span><span class="NormalTextRun SCXW125977482 BCX0">FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI</span></span><span class="EOP SCXW125977482 BCX0" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p> <p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335557856":16777215,"335572071":0,"335572072":0,"335572073":0,"335572075":0,"335572076":0,"335572077":0,"335572079":0,"335572080":0,"335572081":0,"335572083":0,"335572084":0,"335572085":0,"335572087":0,"335572088":0,"335572089":0,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </span></span></p> <p data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto"><span class="TextRun SCXW119621427 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW119621427 BCX0">The Senior Merchant Success Manager (Sr</span><span class="NormalTextRun SCXW119621427 BCX0">. </span><span class="NormalTextRun SCXW119621427 BCX0">MSM) has a mission to provide a world-class experience to grow and retain </span><span class="NormalTextRun SpellingErrorV2Themed SCXW119621427 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW119621427 BCX0"> enterprise and strategic merchants. They are constantly working to </span><span class="NormalTextRun SCXW119621427 BCX0">identify</span><span class="NormalTextRun SCXW119621427 BCX0"> and understand their merchants’ unique needs and deliver exceptional value. A Sr. MSM aligns with </span><span class="NormalTextRun SpellingErrorV2Themed SCXW119621427 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW119621427 BCX0"> more complex middle-market merchants who are expanding into new markets, diversifying their fulfillment,