<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>WHO WE ARE</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a <strong><em>Remote First</em></strong> organization with a strong commitment to excellence, innovation, and customer satisfaction.</span></p></div><h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">What You'll Do</span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This is not your typical customer success role. As the Sr. International Customer Success Manager on Edmentum's International Services team, you will bring senior-level expertise to a dual mandate: owning a portfolio of the most complex, high-value international accounts while serving as the team's go-to leader, mentor, and escalation anchor for a talented group of Customer Success Managers. You will be the person who gets things done, focuses the team, and elevates everyone around you, all while staying deeply connected to the customers and markets that matter most.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">In this role you will:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Own and lead a focused portfolio of strategic international accounts, serving as the senior point of contact for onboarding, implementation, adoption, and long-term success.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide formal day-to-day leadership and mentorship to the CSM team, coaching on relationship management, tool use, and the structured execution habits that keep complex teams moving.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as the first line of escalation for the team, resolving the majority of complex customer and operational challenges independently and coaching team members to bring solutions, not just problems.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead onboarding and enablement for new team members, building their confidence and competence in servicing international accounts from day one.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive consistent adoption of customer success tools and reporting practices, using data to surface risks and continuously improve service delivery across the team.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Represent Edmentum at strategic customer engagements, including travel to key international markets, as the trusted face of our international services function.</span></li> </ul> <h2><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Who You Are</span></h2> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You have a bachelor's degree in Business, Education, International Relations, or a related field.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You bring 5+ years of experience in customer success, account management, or international services, including time in a senior or lead capacity.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You have experience managing or formally mentoring a team, and you know the difference between being the loudest voice in the room and being the most trusted one.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You are deeply skilled at owning complex, high-value accounts through the full lifecycle, from onboarding and implementation to long-term retention.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You are proficient with customer success platforms and CRM tools, and you know how to use data to tell a story and drive action.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You have experience in education technology; knowledge of international education markets is a meaningful advantage.</span></li> <li style="font-fam