<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><h3><span style="font-size: 10pt;"><strong>Meet the Team</strong></span></h3> <p>The <strong>CRM team</strong> focuses on building lasting relationships with our users from the moment they first encounter Fever. By <strong>analyzing customer behavior</strong> and mapping the <strong>entire lifecycle</strong>, we create personalized experiences that keep users engaged and coming back.</p> <p>We craft <strong>targeted communications</strong>, <strong>special offers</strong>, and <strong>data-driven insights</strong> to strengthen loyalty and improve every interaction.</p> <p><strong>Join us</strong> and help turn first-time users into lifelong fans.</p> <div><span style="font-size: 10pt;"><strong>What You'll Do</strong></span></div> <ul data-list-tree="true" data-indent="0" data-border="0"> <li>You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email, push notifications and in app messages).</li> <li>You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.</li> <li>You will support the team with the technical set up of campaigns and user journeys in Salesforce Marketing Cloud.</li> <li>You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.</li> </ul> <div><strong>Who You Are</strong></div> <ul data-list-tree="true" data-indent="0" data-border="0"> <li>You have 2-3 years experience working in Digital Marketing and CRM.</li> <li>You have experience working with Salesforce Marketing Cloud.</li> <li>You know SQL, AMPScript, and other programming languages</li> <li>You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.</li> <li>You are commercially savvy, analytical and data-driven.</li> <li>You have experience in A/B testing and dynamic templates.</li> <li>You are an organized, responsible and proactive person.</li> <li>You have the ability to optimize, prioritize and organize your time.</li> <li>You have the ability to carry out a high pace of work.</li> <li>You are able to communicate in English in a fluent way.</li> <li>You know how to potentiate the team-work and keep everyone in the team motivated.</li> </ul> <p> </p> <p style="line-height: 1.656; text-align: justify; margin-top: 16px; margin-bottom: 16px;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="white-space: pre-wrap;"><span style="color: #000000;"><span style="font-weight: bold;"><span style="font-style: normal;"><span style="text-decoration: none;">Why You'll Love It Here</span></span></span></span></span></span></p> <ul> <li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="white-space: pre-wrap;"><span style="color: #000000;"><span style="font-weight: 400;"><span style="font-style: normal;"><span style="text-decoration: none;">Attractive compensation package with room to grow.</span></span></span></span></span></span></li> <li>40% discount on all Fever events and experiences + free Candlelight voucher.</li> <li>Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).</li> <li>Payflow: option to access part of your salary in advance.</li> <li>Taxdown: help optimizing and filing your taxes.</li> <li>Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.</li> <li>Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.</li> <li>L