<p>Elation Health is transforming primary care through a cloud-based clinical platform designed to improve both physician and patient quality of life. Our mission is to strengthen the relationship between patients and physicians by creating clinical-first technology that supports value-based care and streamlines clinician workflows.</p> <p>Serving thousands of independent practices, medical groups, and risk-bearing entities across the country, Elation helps providers deliver exceptional care while meeting the operational and financial demands of modern healthcare.</p> <p>We are seeking a highly motivated, bilingual Workflow Consultant & Trainer based in Southern California to lead onboarding, training, and workflow optimization efforts within our most strategic enterprise partner networks.</p> <p>This role is centered on enabling providers and their teams to fully adopt and maximize Elation Health's platform through hands-on training, live and virtual instruction, and ongoing workflow consultation. The ideal candidate brings deep cultural competency and fluency in Korean and English, building lasting trust within the communities we serve.</p> <p>You'll serve as the primary training and workflow resource embedded within our enterprise partner ecosystem, running structured training sessions, developing practice-specific workflows, and ensuring providers confidently adopt Elation. Expect 100% on-the-ground presence across partner sites, clinics, and community events.</p> <p> </p> <p><strong>This is a part-time contract role (30 hours/week) with a three-month review.</strong></p> <h3> </h3> <h3>Responsibilities</h3> <p><strong>Training Delivery — Live & Virtual</strong></p> <ul> <li>Design and lead bilingual (Korean and English) onboarding and training sessions for providers, clinical staff, and practice administrators across enterprise partner networks.</li> <li>Deliver both in-person training at practice sites and structured virtual sessions via video conferencing tools.</li> <li>Build and maintain a library of training materials, workflows, quick reference guides, and session recordings in both languages.</li> <li>Run role-specific training tracks for physicians, MAs, front desk, and practice managers, ensuring each stakeholder understands their workflow within Elation.</li> <li>Facilitate group training workshops, one-on-one coaching sessions, and refresher trainings post-go-live.</li> </ul> <p><strong>Workflow Consultation</strong></p> <ul> <li>Partner with practices to assess current workflows and map them to Elation's clinical platform, identifying gaps, inefficiencies, and optimization opportunities.</li> <li>Provide tailored workflow recommendations that align with each practice's specialty, care model, and value-based care requirements.</li> <li>Guide providers through best practices for clinical documentation, care gap workflows, quality measure tracking, and EHR utilization.</li> <li>Collaborate with implementation and customer success teams to ensure workflow designs are scalable and sustainable.</li> </ul> <p><strong>Community & Provider Engagement</strong></p> <ul> <li>Represent Elation Health at local provider events, workshops, and seminars, educating providers about the platform and building awareness of Elation's capabilities.</li> <li>Engage directly with providers and healthcare communities to build trust and credibility through culturally resonant communication.</li> <li>Act as a visible, trusted face of Elation in the field, attending partner-hosted events, IPA meetings, and provider roundtables.</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Partner closely with Provider Relations and Engagement leads to coordinate training schedules and prioritize high-need practices.</li> <li>Provide structured feedback from the field on provider workflow challenges, training gaps, and adoption barriers to inform product and go-to-market strategy.</li> <li>Coordinate with implementation teams to maintain continuity from go-live through post-launch workflow stabilization.</li> </ul> <p><strong>Onboarding & Adoption Support</strong></p> <ul> <li>Maintain active involvement through the onboarding period, serving as the primary training contact for practices in their first 30–90 days on Elation.</li> <li>Track training completion, session attendance, and post-training adoption metrics across the practice portfolio.</li> <li>Escalate adoption risks to Customer Success or Implementation leadership with documented context and a recommended action plan.</li> </ul> <p><strong>Performance & Reporting</strong></p> <ul> <li>Maintain accurate records of training delivery, session attendance, workflow assessments, and provider feedback in CRM and project management tools.</li> <li>Report on training KPIs including session completion rates, provider satisfaction scores, and adoption velocity by practice cohort.</li> <li>Continuously improve training materials and delivery methods based on provider feedback and outcomes data.</li> </ul> <p> </p> <h3>Required Qualifications</h3> <p><strong>Bilingual Communication — Korean & English (Required)</strong></p> <ul> <li>Fluent in Korean and English with the ability to deliver full training sessions, conduct workflow consultations, and develop written mat