Manager, Launch Operations

<div id="model-response-message-contentr_f968350f7c03c82b" class="markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color tutor-markdown-rendering"> <div><strong data-path-to-node="0" data-index-in-node="0">Who we are</strong></div> <br> <div> </div> <br> <div><span data-path-to-node="2,0"> The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive</span><span data-path-to-node="2,2">. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go</span><span data-path-to-node="2,4">. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical</span><span data-path-to-node="2,6">. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it</span><span data-path-to-node="2,8">.</span></div> <br> <div><strong data-path-to-node="3" data-index-in-node="0">Who you are</strong></div> <br><br> <div><span data-path-to-node="5,0"> Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring</span><span data-path-to-node="5,2">. In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines</span><span data-path-to-node="5,4">. Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region</span><span data-path-to-node="5,6">. As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations</span><span data-path-to-node="5,8">.</span></div> <br> <div><strong data-path-to-node="6" data-index-in-node="0">What you’ll do</strong></div> <br> <div> </div> <br> <ul data-path-to-node="8"> <li> <div>Oversee hundreds of new site launches across the East Region from contracting through post-launch execution</div> </li> <li> <div>Provide occasional in-person support on go-live days through required regional travel</div> </li> <li> <div>Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs</div> </li> <li> <div>Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses</div> </li> <li> <div>Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track</div> </li> <li> <div>Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding</div> </li> <li> <div>Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)</div> </li> <li> <div>Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work</div> </li> <li> <div>Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes</div> </li> <li> <div>Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption</div> </li> </ul> <div><strong data-path-to-node="9" data-index-in-node="0">What we’re looking fo</strong></div> <br> <ul> <li> <div> <p><span data-path-to-node="11,0,0,0">5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management</span></p> <p>Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution</p> </div> </li> <li> <div>Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau</div> </li> <li> <div><span data-path-to-node="11,3,0,0">Experience using AI tools to optimize workflows</span> </div> </li> <li> <div>Experience pulling data and owning operational metrics reported directly to executive leadership</div> </li> <li> <div>Proven experience deploying automated email campaigns to drive user or subscriber conversion</div> </li> <li> <div>Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers</div> </li> <li> <div>Willingness to travel occasionally for critical on-site go-lives</div> </li> <li> <div>Passion for transportation, parking, mobility, logistics, or real estate technology</div> </li> <li> <div><span data-path-to-node="14,0,0,0">Experience in a fas