<p><span data-contrast="none"><strong></strong></span></p> <p><strong>Veterinary Client Service Representative</strong></p> <p><strong>Baltimore, MD | Full-Time</strong></p> <p><em>“Great veterinary medicine starts with great people.”</em></p> <p>At Stevenson Village Veterinary Hospital, we believe exceptional veterinary care begins with compassion, communication, and teamwork. Since 1996, we've been dedicated to providing high-quality care to pets while building lasting relationships with the people who love them.</p> <p><strong>We're looking for a compassionate, dependable, and team-oriented Veterinary Client Service Representative</strong> who understands that the client experience begins long before a pet enters the exam room. You'll be the welcoming face at the front desk, the reassuring voice on the phone, and an important connection between our clients and medical team.</p> <p>This role is about more than answering phones and scheduling appointments. It's about helping people feel heard, supporting your teammates, and making a difference in the lives of pets and their families—even on the challenging days.</p> <p>If you take pride in doing the right thing, communicating thoughtfully, and supporting the people around you, we'd love to meet you!</p> <p><strong>What You Can Expect</strong></p> <ul> <li>We believe a great workplace is built on mutual respect, shared responsibility, and a genuine commitment to one another. At Stevenson Village Veterinary Hospital, you'll find:</li> <li>A supportive team culture that values compassion, collaboration, and mutual respect.</li> <li>Opportunities to learn and grow in your veterinary knowledge and professional skills.</li> <li>Comprehensive benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) plan for eligible full-time employees.</li> <li>An annual workwear stipend to help you feel comfortable and confident at work.</li> <li>Employee pet discounts because we know your pets are family, too.</li> </ul> <p><strong>Compensation: </strong>$15–$20 per hour, based on experience, skills, and qualifications.</p> <p><strong>Schedule: </strong>Full-time, Monday–Friday, with rotating Saturday shifts (8:45 AM–1:00 PM).</p> <p><strong>Weekday shifts include:</strong></p> <ul> <li>Opening shift: 7:00 AM–6:15 PM</li> <li>Morning shift: 7:00 AM–1:00 PM</li> <li>Afternoon shift: 12:00 PM–6:15 PM</li> <li>Flexible scheduling options are available when possible.</li> </ul> <p><strong>What You'll Do</strong></p> <p>As a Veterinary Client Service Representative, you'll help create a smooth, welcoming, and compassionate experience for every client and patient.</p> <p><strong>Client Experience & Communication</strong></p> <ul> <li>Welcome clients and patients warmly and professionally, both in person and over the phone.</li> <li>Manage a multi-line telephone system and respond to questions about appointments, prescriptions, medical records, and hospital services.</li> <li>Listen carefully to client concerns and ensure questions and messages reach the appropriate medical team member.</li> <li>Approach sensitive conversations, including euthanasia scheduling and end-of-life care, with empathy and discretion.</li> <li>Help navigate difficult interactions with professionalism, knowing when to involve leadership.</li> </ul> <p><strong>Scheduling & Hospital Operations</strong></p> <ul> <li>Schedule appointments, confirm visits, and maintain an organized appointment book.</li> <li>Manage check-in and check-out, process payments, explain invoices, and schedule follow-up care.</li> <li>Maintain accurate client and patient records in our practice management software.</li> <li>Coordinate with the medical team to support efficient patient flow and minimize communication gaps.</li> <li>Help maintain a clean, organized, and welcoming reception area.</li> </ul> <p><strong>Teamwork & Professional Responsibilities</strong></p> <ul> <li>Communicate client concerns promptly and identify urgent messages for appropriate medical team review.</li> <li>Complete assigned responsibilities accurately and within expected timeframes.</li> <li>Follow established hospital policies, procedures, and workflows.</li> <li>Take responsibility for assigned tasks, communicate when assistance is needed, and ensure outstanding items are appropriately handed off.</li> <li>Promptly communicate errors, concerns, or potential problems to the appropriate team member.</li> <li>Protect client confidentiality and handle sensitive information professionally.</li> <li>Work collaboratively with veterinarians, technicians, assistants, and fellow client service team members.</li> </ul> <p><strong>What We're Looking For</strong></p> <ul> <li>We want someone who brings both the necessary skills and the right approach to working with people.</li> </ul> <p><strong>Required qualifications:</strong></p> <ul> <li>At least one year of veterinary reception or veterinary client service experience.</li> <li>Experience with veterinary practice management software; Cornerstone experience preferred.</li> <li>Familiarity with v