Client Delivery Specialist - Assistant Vice President

<p><strong>About the Role</strong></p> <p>iCapital is looking for a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team.  iCapital is looking to hire a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients. The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic client objectives. </p> <p>This role combines finance, technology, and client delivery. The successful candidate will possess strong analytical and problem-solving skills, a deep understanding of wealth management technologies and reporting, and the ability to influence outcomes across teams while maintaining a client-first mindset. </p> <p><strong>Responsibilities</strong></p> <ul> <li>Financial Reporting and Data Aggregation tools: </li> <li>Analyze and explain portfolio performance results.</li> <li>Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects</li> <li>Analysis of private equity and hedge fund statements for input into system </li> <li>Work with clients and partners to resolve data issue</li> <li>Develop and strengthen client relationships: </li> <li>Client onboarding </li> <li>Client account setup and training </li> <li>Day-to-day support and issue management </li> <li>Software maintenance and setup: </li> <li>System setup and configuration </li> <li>New client setup </li> <li>New financial account and asset set-up and classification </li> <li>Data feed management  </li> <li>Create custom reports based on client-specific needs </li> <li>Liaise with the vendor partners for enhancements, and system and data issues </li> <li>Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. </li> <li>Establish operational effectiveness through the development/adoption of policies, procedures, and controls. </li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>7+ years of experience in a related field  </li> <li>Bachelor's degree from a rigorous undergraduate program </li> <li>Excellent customer relation skills and able to foster and maintain effective relationships </li> <li>Strong understanding of financial instruments </li> <li>Experience with RIA/Wealth Management Policies, Procedures, and Client Service </li> <li>Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity </li> <li>Proactively assess and act upon client and company needs </li> <li>Organized and self-motivated with the ability to prioritize tasks and meet deadlines </li> <li>Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities </li> <li>Comfortable with technology, software tools & applications: </li> <li>Able to learn new software quickly </li> <li>Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro or similar wealth management platforms </li> <li>Experience with planning tools such as eMoney, MoneyGuidePro or similar software </li> <li>Strong MS Excel & PowerPoint skills </li> <li>Basic knowledge of database concepts, and any type of programming </li> <li>Working knowledge of Photoshop, HTML design, and/or similar tools </li> <li>Knowledge of various financial products and indices, particularly: </li> <li>Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA </li> <li>Alternative investments </li> <li>Performance reporting calculations and methodologies </li> <li>Portfolio management and rebalancing </li> <li>How Family Offices, RIAs, investment advisors work </li> <li>Critical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbal </li> <li>Collaborative and able to thrive in a team environment while working independently </li> <li>Able to learn quickly and adapt to an expanding environment</li> </ul> <p><strong>Benefits</strong></p> <p>The base salary range for this role is $90,000 to $120,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).</p> <p>We believe the best ideas and innovation