<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. </p> <p> </p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p> </p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="none">Get to Know our Team</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"134245417":false}"> </span></p> <p><span data-contrast="none">Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.</span> </p> <p><span data-contrast="none">Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. </span> </p> <p><span data-contrast="none">Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. </span> </p> <p><strong><span data-contrast="none">The Opportunity:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"134245417":false,"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="none">Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?</span><span data-ccp-props="{"134233117":true,"134233118":true,"134245417":false,"201341983":0,"335559740":259}"> </span></p> <p><span data-contrast="none">We are looking for a talented, energetic, result-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager </span><strong><span data-contrast="none">based in</span></strong> <strong><span data-contrast="none">Foshan</span></strong><strong><span data-contrast="none">, </span></strong><span data-contrast="none">you will support both determined business objectives (KPIs) as well as act as a motivator and decision maker to ensure that the group is working efficiently and in unity. </span><span data-ccp-props="{"134245417":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager will provide direction, instructions and guidance to the contact center agents to achieve their</span> <span data-contrast="none">targets by understanding their team members’ strengths, weaknesses and motivations.</span><span data-ccp-props="{"134245417":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team.</span><span data-ccp-props="{"134245417":false,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">You will also be expected to contribute ideas for continuous organizational and employee skill development including at the global level impacting our international contact center network.</span><span data-ccp-props="{"134245417":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">In this role, you'll get to: </span></strong><span data-ccp-props="{"134245417":false,"335559738":240,"335559739":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Lead a team of at least 15 contact center agents</span><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">in an inbound contact center set up. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242