<p><strong>About impact.com</strong><br><a href="http://impact.com/">impact.com</a> is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, <a href="http://impact.com/">impact.com</a> empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, <a href="http://impact.com/">impact.com</a> helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, and Fanatics, rely on <a href="http://impact.com/">impact.com</a> to power more than 225,000 partnerships that deliver measurable business results.</p> <h4 id="h_90093554013151789133368323"><strong>Your role at <a href="https://impact.com/">impact.com:</a></strong></h4> <p>We are seeking a strategic, process-oriented leader to assess and optimize how we leverage data and information across our <strong>proprietary system and broader tech ecosystem</strong> (Salesforce, Freshdesk, Jira, and beyond) to drive better business outcomes and operational efficiency. In this role, you will partner closely with business stakeholders to translate high-level organizational goals and requirements into structured, scalable action plans and optimal data workflows.</p> <p>Instead of building or maintaining technical setups, you will focus on the big picture—gathering data, understanding business impacts, and architecting optimal workflows. </p> <p>Key Responsibilities</p> <h3><strong>1. Strategic Alignment & Requirements Translation</strong></h3> <ul> <li><strong>Requirements to Action Plans:</strong> Partner with executive and departmental leaders to translate high-level business requirements and strategic goals into actionable data strategies, operational roadmaps, and project plans .</li> <li><strong>Big-Picture Business Impact:</strong> Evaluate operational pain points and business goals to determine how data structures and governance impact company growth, efficiency, and revenue outcomes </li> <li><strong>Strategic Roadmap & Vision:</strong> Align cross-functional data strategies with overarching enterprise objectives, ensuring we have the business processes and controls in place to scale seamlessly as the company grows .</li> </ul> <h3><strong>2. Process Design & Data Interpretation</strong></h3> <ul> <li><strong>Current State Assessment & Gap Analysis: </strong>Evaluate existing data processes, systems, and sources across the organization; identify what information we have, what's missing, and where inefficiencies create blind spots in business decision-making.</li> <li><strong>Optimal Process Architecture:</strong> Analyze current workflows to identify bottlenecks and design end-to-end, best-in-class data processes, policies, and standard operating procedures (SOPs) .</li> <li><strong>Data & Insight Interpretation:</strong> Synthesize complex data sets and key performance metrics to extract meaningful business insights, measure operational efficiency, and inform executive decision-making .</li> <li><strong>Root-Cause Problem Solving:</strong> Conduct root-cause analysis on data and workflow inefficiencies, architecting strategic structural and procedural solutions rather than temporary technical quick-fixes .</li> </ul> <h3><strong>3. Governance, Change Management & Leadership</strong></h3> <ul> <li><strong>Governance Framework & Ownership:</strong> Define and maintain the overarching data governance framework, establishing clear policies, ownership, stewardship, and accountability across Customer Success..</li> <li><strong>Cross-Functional Leadership:</strong> .Partner with teams managing our proprietary system, Salesforce,Freshdesk, Jira, and other data sources to orchestrate how information flows across the organization, not to configure these systems yourself, but to design the strategy for how they work together.</li> <li><strong>Change Management & Adoption:</strong> Drive organizational adoption of new processes and data standards through clear communication, stakeholder training, and structured change management strategies.</li> <li><strong>Risk & Policy Management:</strong> Partner with IT, Legal, and Compliance teams to manage data risk, access controls, and compliance requirements through clear policy design and process oversight.</li> </ul> <h2><strong>What You Bring</strong></h2> <ul> <li><strong>Strategic & Process-Oriented Mindset:</strong> Proven ability to look beyond technical execution to see the big picture, interpret data trends, and design structured, end-to-end business processes.</li> <li><strong>Translational Leadership:</strong> Track record of breaking down complex business requirements into clear, prioritized action plans and measurable outcomes.</li> <li><strong>Analytical & Data Interpretation Skills:</strong> Demonstrated capability to analyze operational data, evaluate bus