<p><strong>About AvePoint:</strong></p> <p> </p> <p>AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SI, and our solutions are available in over 100 cloud marketplaces. To learn more, visit <a id="menurji9" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com" target="_blank"><strong>www.avepoint.com</strong></a>. </p> <p>At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!</p> <p><strong>What will you be doing?</strong></p> <p><span data-contrast="none">The <strong>Customer Success Engineer </strong>serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="none">Responsibilities will include:</span></p> <ul> <li><span data-contrast="none">Work as part of a team to respond to digital customer engagement strategies, including but not limited to technical product health checks, 30/60/90 daytime to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows. This will involve cold outreach to customers via phone and email.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Proactively engage customers via outbound outreach who are displaying low product adoption and work with said customers to help deploy value-add use cases.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Provide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions or inbound support tickets (General enquiries only).</span></li> <li><span data-contrast="none">Conduct functionality and logic investigations to ensure solutions will meet Customer needs.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Act as an internal technical post-sales resource for our Sales Team including answering technical questions, providing functionality advice and strategic insight.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Recognizing and understanding Account strategy to provide meaningful recommendations.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Lead Customer workshop sessions maintaining a high degree of cohesion and forward thinking.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Manage At-Risk Clients via proactive engagement with customer and internal alignment.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Identify potential product needs to be shared as lead with sales team.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> <li><span data-contrast="none">Contribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functional specifications, etc.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="none">OK, I’m interested… is this the job for me?</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></