<p><strong>Job Summary</strong></p> <p>The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution.</p> <p>TrakCare is a browser-based solution that is developed and implemented using the InterSystems IRIS for Health for database for data storage, application logic and integration requirements.</p> <p>Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows.</p> <p>Technical Specialists work as part of the implementation team for projects or one-off customer requirements.</p> <p><strong>Responsibilities</strong></p> <p>The tasks typically undertaken by a technical specialist as part of a project are:</p> <p><strong>Integration</strong></p> <p>Technical specialists are responsible for:</p> <ul> <li>Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.</li> <li>Implementation of the interface including unit and system testing.</li> <li>Documentation of the “as built” interface including technical set up and any related dependencies.</li> <li>Support of the interface including changes required to interface requirements over time.</li> </ul> <p><strong>System Management</strong></p> <ul> <li>Technical specialists may be required to:</li> <li>Install and configure the TrakCare solution in multiple environments and servers on a project-by-project basis</li> <li>Update TrakCare installations with the latest version.</li> <li>Apply application patches and ad-hoc releases.</li> </ul> <p><strong>Development</strong></p> <ul> <li>TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.</li> </ul> <p><strong>Management</strong></p> <ul> <li>Liaise with client or business analyst regarding ongoing enhancement requests. </li> <li>Advise and assist the Project Managers during implementation.</li> <li>Manage the resolution of any outstanding acceptance issues before and after project go-live.</li> </ul> <p><strong>General</strong> <strong>Operational</strong></p> <ul> <li>Provide support on the TrakCare data dictionary.</li> <li>Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.</li> <li>Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.</li> <li>Monitoring and responding to Technical Team calls on the support ticketing system.</li> <li>Production of training materials for technical courses such as system, custom development or reporting.</li> <li>Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.</li> <li>Responsible for participating in on-site technical training if required.</li> <li>Responsible for participating in on-site technical implementations if required.</li> <li>Responsible for participating in the on call 24-hour roster service during implementation.</li> <li>Other duties may be directed by the Company from time to time.</li> </ul> <p><strong>Experience and Qualifications</strong></p> <ul> <li>Knowledge of SQL, HTML5, CSS, JavaScript, REST APIs, JSON and XML.</li> <li>Familiarity with Python or shell scripting for automation and data tasks.</li> <li>Familiarity with Git, automated testing, CI/CD and containerised deployment. (desirable)</li> <li>Experience with data analysis and database methodologies.</li> <li>Experience with Microsoft Office.</li> <li>Be able to design and write technical documents.</li> <li>Well versed in Internet / Intranet concepts and Microsoft IIS.</li> <li>Experienced in customer focused support.</li> <li>Proven ability to lead and deliver results as required within specific time frames.</li> <li>Good presentation and communication skills.</li> <li>Ability to conduct training and develop training materials.</li> <li>Ability to work within a team in a cross departmental environment.</li> <li>Available for out of office hours work and willing to travel.</li> <li>Keen to learn new technologies and new applications.</li> <li>Knowledge of AI, machine learning and generative AI concepts, capabilities and limitations.</li> <li>Ability to use Company-approved AI tools for documentation, development, troubleshooting and data analysis, and to validate outputs.</li> <li>Understanding of responsible AI, including privacy, security, patient confid