<p><strong>How you are going to make an impact 🛠 </strong></p> <ul> <li>Respond to customer queries promptly and efficiently through emails, live chat and phone calls.</li> <li>Work together with various departments to address complex problems and escalate issues when necessary.</li> <li>Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.</li> <li>Record and document repetitive issues to contribute to process improvement.</li> <li>Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.</li> <li>Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.</li> <li>Identify and execute initiatives to improve the overall customer experience.</li> </ul> <p><strong>Discover your Fit 🪄 </strong></p> <ul> <li><strong>Experience in fintech (forex/crypto). </strong></li> <li>1+ years of online customer support experience.</li> <li>Excellent written and oral English.</li> <li>Excellent interpersonal and communication skills.</li> <li>Ability to manage or navigate stressful situations.</li> <li>Experienced with using customer service software, tools and databases</li> </ul> <p><strong>Conditions of work:</strong></p> <p>Shifts are 2/2 4am-4pm GMT</p> <p><strong>We are ready to provide for you</strong></p> <ul> <li>100% remote job at any place you wish</li> <li>Competitive salary based on your experience</li> <li>Opportunity to work in international and cross-functional team with challenging and in-demand product</li> <li>Performance-based bonus every quarter based on your results</li> <li>Medical insurance after probation period</li> <li>Additional sick leaves every 6 months</li> <li>Birthday gifts</li> </ul> <p><strong>! Please provide cv in English ! </strong></p>