<div class="content-intro"><p>KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.</p></div><p><strong data-stringify-type="bold"><em data-stringify-type="italic"><img style="max-width: 100%;" src="https://www.knowbe4.com/hubfs/Careers/EXTERNAL%20LINKS%20-%20Do%20Not%20Delete/Sao%20Paulo.jpg" alt="" width="398"><img style="max-width: 100%;" width="400"></em></strong></p> <p><strong data-stringify-type="bold">Brazil positions open to candidates located in <strong>São Paulo</strong>.</strong></p> <p><strong data-stringify-type="bold"><em data-stringify-type="italic">Please submit your resume in English.</em></strong></p> <p><strong data-stringify-type="bold">To learn more about our team and office culture in São Paulo, Brazil, visit the following links.</strong> <br><strong data-stringify-type="bold">Careers Page: </strong><a class="c-link" href="https://www.knowbe4.com/careers/locations/sao-paulo" target="_blank" data-stringify-link="https://www.knowbe4.com/careers/locations/sao-paulo" data-sk="tooltip_parent">https://www.knowbe4.com/careers/locations/sao-paulo</a><br><strong data-stringify-type="bold">Glassdoor</strong>: <a class="c-link" href="https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg" target="_blank" data-stringify-link="https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg" data-sk="tooltip_parent">https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg</a><br><strong data-stringify-type="bold">LinkedIn</strong>: <a class="c-link" href="https://www.linkedin.com/company/knowbe4/life/brazil/" target="_blank" data-stringify-link="https://www.linkedin.com/company/knowbe4/life/brazil/" data-sk="tooltip_parent">https://www.linkedin.com/company/knowbe4/life/brazil/</a></p> <h3 data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">Job Summary</strong></h3> <p data-path-to-node="6">The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) <br><br></p> <h3 data-path-to-node="2"><strong data-path-to-node="2" data-index-in-node="0">Work Environment & Hybrid Rhythm</strong></h3> <ul data-path-to-node="3"> <li> <p data-path-to-node="3,0,0"><strong data-path-to-node="3,0,0" data-index-in-node="0">The Success Hub:</strong> Our flagship office is located in <strong data-path-to-node="3,0,0" data-index-in-node="51">Vila Olímpia</strong>—the heart of São Paulo’s tech and innovation scene. The space is highly accessible via the <strong data-path-to-node="3,0,0" data-index-in-node="155">Emerald Line (CPTM - Vila Olímpia Station)</strong> and major transit corridors.</p> </li> <li> <p data-path-to-node="3,1,0"><strong data-path-to-node="3,1,0" data-index-in-node="0">The Schedule:</strong> 2 days in-office, 3 days remote. To maximize collaboration while keeping our physical footprint lean, we use a split schedule (<strong data-path-to-node="3,2,0" data-index-in-node="105">Group A: Mon/Tue | Group B: Wed/Thu</strong>). You will align with your manager on your group assignment.</p> </li> </ul> <h3 data-path-to-node="7"><strong data