<div> <div><strong>About Us:</strong></div> <div> <p>Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.</p> <p>Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, and by the Alberta Gaming, Liquor and Cannabis Commission (AGLC) in Alberta. We're here to set a new standard in the industry.</p> <p>Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.</p> <br><strong>Our Values:</strong></div> <ul> <li><strong>We are honest<span class="Apple-converted-space"> </span></strong>- we value honesty in all aspects.</li> <li><strong>Bring the Olives</strong><span class="Apple-converted-space"> </span>- we offer premium customer experience.</li> <li><strong>Think Big<span class="Apple-converted-space"> </span></strong>- we believe in always striving for more.</li> </ul> </div> <p><strong><br>About the role:<br></strong></p> <p class="p1">As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players. You will be accountable for the performance, development, and effectiveness of the Account Management team and the overall health of the VIP business. </p> <p class="p1">Responsible Gaming and regulatory compliance will remain at the heart of every decision. You will ensure Account Managers balance strong commercial performance with sustainable player relationships and responsible VIP management.</p> <p class="p1">As a people leader, you will also work closely with VIP leadership and cross-functional partners including Responsible Gaming, Compliance, Risk, CRM, Customer Support, Payments, Product, and BI to continuously improve the VIP experience and Betty’s overall VIP proposition.</p> <p><strong><br>Key Responsibilities:</strong></p> <ul> <li>Lead, coach, mentor, and develop a team of VIP Account Managers, setting clear goals and performance expectations.</li> <li>Own the overall performance and health of the team’s VIP portfolios, monitoring revenue, retention, engagement, and player-health metrics.</li> <li>Translate performance data into actionable strategies to retain valuable players, strengthen relationships, and sustainably grow player value.</li> <li>Ensure rewards, incentives, gifts, and VIP experiences are used strategically, balancing player experience, loyalty, and commercial value.</li> <li>Keep Responsible Gaming and regulatory compliance at the heart of VIP operations, ensuring adherence to AML, Source of Funds, affordability, and player-wellbeing requirements.</li> <li>Drive operational excellence by monitoring productivity, service levels, portfolio coverage, and quality, while improving processes and supporting capacity planning.</li> </ul> <p> </p> <p><strong>Requirements: </strong></p> <ul> <li class="p1">4+ years of experience in VIP Account Management, high-value customer management, premium hospitality, online gaming, or a comparable customer-focused environment.</li> <li class="p1">Demonstrated people-management experience, preferably leading Account Managers, relationship managers, or customer-facing teams.</li> <li class="p1">Strong coaching and people-development skills with the ability to improve both individual and team performance.</li> <li class="p1">Strong understanding of the online gaming/iGaming industry and the dynamics of managing high-value players.</li> <li class="p1">Strong commercial acumen and an understanding of the relationship between player activity, revenue, rewards, retention, and profitability.</li> <li class="p1">Excellent analytical skills with the ability to interpret player and portfolio performance data and turn insights into action.</li> <li class="p1">Strong Excel and reporting capabilities.</li> <li class="p1">Confident managing difficult conversations, escalations, and complex player situations.</li> <li class="p1">Willing and able to travel as required to support VIP events, team operations and broader business needs.</li> </ul> <p> </p> <p><strong>What we offer: </strong> </p> <ul> <li>Discretionary bonus</li> <li>Premium Health insurance</li> <li>Career and skills development opportunities</li> <li>Fun and collaborative team environment</li> <li>Exclusive employee discounts and perks through Perkopolis</li> </ul> <p> </p> <p>The salary range for this role is <strong>CAD 110,000</strong> to <strong>CAD 140,000 </strong>per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs.<br><br>This is a new role within our team.</p> <p> </p> <p><strong>Additional Information</strong&g