<div class="content-intro"><h2>Why Choose Bottomline?</h2> <p>Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">What’s</span><span data-ccp-parastyle="heading 1"> the role?</span></span><span data-ccp-props="{"134245418":true,"201341983":2,"335559738":120,"335559739":40,"335559740":300,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></strong></p> <p><span data-contrast="none">As Manager, Global Demand Gen Operations, you will be the operational partner to the Head of Global Sales Development and SDR Managers, helping the global SDR organization run efficiently every day while building the capabilities needed for the future. You will connect people, process, data, technology, reporting, and AI so SDRs and managers can focus on execution, coaching, and pipeline creation.</span><span data-ccp-props="{"201341983":2,"335559739":60,"335559740":260}"> </span></p> <p><span data-contrast="none">This is a strategic and hands-on role. You will translate frontline needs into practical workflows, clear operating standards, trusted reporting, connected systems, and responsive support across North America and the UK. You will own the roadmap for the SDR technology ecosystem while staying close to the day-to-day needs of the team, including lead and account flow, system access, reporting, process questions, adoption, and issue resolution.</span><span data-ccp-props="{"201341983":2,"335559739":60,"335559740":260}"> </span></p> <p><span data-contrast="none">You will establish and lead an SDR Operations Center of Excellence that creates consistency without slowing the business down. The Center of Excellence will bring together intake and prioritization, process ownership, documentation, training, governance, adoption, and continuous improvement. You will lead two direct reports, one based in North America and one based in the UK, to provide dependable regional coverage and a consistent global service model.</span><span data-ccp-props="{"201341983":2,"335559739":60,"335559740":260}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">How </span><span data-ccp-parastyle="heading 1">you’ll</span><span data-ccp-parastyle="heading 1"> contribute</span></span><span data-ccp-props="{"134245418":true,"201341983":2,"335559738":120,"335559739":40,"335559740":300,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></strong></p> <ul> <li><span data-contrast="none"> Serve as the primary operational partner to the Head of Global Sales Development and SDR Managers, maintaining a clear view of team priorities, operational pain points, and day-to-day support needs.</span></li> <li><span data-contrast="none"> Build and run an SDR Operations Center of Excellence that provides clear ownership, service standards, intake and prioritization, documentation, training, governance, and continuous improvement.</span></li> <li><span data-contrast="none"> Lead day-to-day SDR operational support across North America and the UK, ensuring requests and issues are captured, prioritized, routed, resolved, documented, and communicated consistently.</span></li> <li><span data-contrast="none"> Own and improve core SDR workflows, including lead and account routing, assignment, ownership changes, handoffs, recycling, attribution, territory updates, tool access, and exception management.</span></li> <li><span data-contrast="none"> Map how SDR tools, data, and processes connect end to end, identify gaps or duplicate work, and design simpler workflows that reduce manual effort and improve speed, quality, and adoption.</span></li> <li><span data-contrast="none"> Ensure SDRs and SDR Managers have accurate, accessible, and actionable reporting for daily execution, coaching, performance, pipeline, capacity, account coverage, and conversion.</span></li> <li><span data-contrast="none"> Own SDR business requirements and governance for Salesforce workflows, fields, dashboards, and reports, partnering with Data and Reporting, IT, Marketing Integration, and Sales Operations on delivery and data quality.</span></li> <li><span data-contrast="none"> Serve as business owner for the SDR technology ecosystem, including Salesforce, Nooks, Clay, ZoomInfo, Cognism, LinkedIn Sales Navigator, data providers, and related AI and automation capabilities.</span></li> <li><span data-contrast="none"> Own the Nooks operating model, administration, adoption, and optimization across sequencing, calling, coaching, and workflow management.</span></li> <li><span data-contrast="none"> Lead Clay strategy, governance, intake, prioritization, and delivery for SDR use cases, while coordinating dependencies with Marketing, Sales, Data, IT, and Salesforce.</span></li> <li><span data-contrast="none"> A