<div class="content-intro"><p><strong>At Precisely, we're not just building software — we're shaping the future of data integrity.</strong> As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!</p></div><p></p> <p><strong>This position is 100% remote in the eastern and central US.</strong></p> <p><span class="TextRun SCXW95873304 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95873304 BCX0" data-ccp-parastyle="Body Text Flush" data-ccp-parastyle-defn="{"ObjectId":"f6d7f0a5-7540-4df8-867e-cff6b09bdaf5|125","ClassId":1073872969,"Properties":[469775450,"Body Text Flush",201340122,"2",134233614,"true",469778129,"BodyTextFlush",335572020,"99",201342448,"1",469777841,"Arial",469777842,"Arial",469777843,"Calibri",469777844,"Arial",469769226,"Arial,Calibri",268442635,"24",335559740,"240",201341983,"0",335559739,"240",335551550,"6",335551620,"6",469778324,"Normal"]}">The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged. </span><span class="NormalTextRun SCXW95873304 BCX0" data-ccp-parastyle="Body Text Flush">Employees are also encouraged to discuss their career interests with their </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW95873304 BCX0" data-ccp-parastyle="Body Text Flush">Manager</span><span class="NormalTextRun SCXW95873304 BCX0" data-ccp-parastyle="Body Text Flush"> at any time. Open communication regarding career advancement promotes a positive working environment. </span><span class="NormalTextRun SCXW95873304 BCX0" data-ccp-parastyle="Body Text Flush">Both internal and external candidates are granted equal consideration for available employment opportunities. </span></span><span class="EOP SCXW95873304 BCX0" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong>Overview:</strong></p> <div>Seeking a Software Engineer who thrives on solving complex technical problems in large-scale enterprise applications. This role is focused on investigating customer-reported issues, performing root-cause analysis, navigating complex Java codebases, and developing production-ready code fixes. The ideal candidate enjoys debugging challenging problems, working directly with customers, and delivering high-quality solutions that improve product stability and performance.</div> <p><strong>What you will do:</strong></p> <ul> <li>Defines, analyzes, and resolves customer escalations in a timely & accurate manner.</li> <li>Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis</li> <li>Provides periodic updates to customers, co-workers & management on the status of outstanding issues.</li> <li>Documents complex issue resolutions for both the customer & internal reference as needed.</li> <li>Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation.</li> <li><span data-teams="true">After gaining experience with the product, will have the opportunity to contribute with product enhancement development work.</span></li> <li>Assists team members with complex issues to gain experience & exposure to more advanced problems.</li> <li>Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence.</li> <li>Contributes, reviews & maintain knowledge base content and product documentation as needed</li> <li>Will require periodic after hour / weekend coverage, done on a Pager rotational basis.</li> <li>Other duties may be assigned.</li> </ul> <p><strong>What we are looking for:</strong></p> <ul> <li>2-5 yrs of software engineering. </li> <li>Excellent communication (oral & written), analytical and troubleshooting skills.</li> <li>OS experience in one or more areas of Linux, UNIX, and/or Windows.</li> <li>Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON</li> <li>Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS</li> <li>Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.</li> <li>CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub</li> <li>Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL</li> <li>Ability to read and code through an Object Oriented Language, preferred Java.</li> <li>Experience with JDBC, JDK, JVM stack traces.</li> <li>Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.</li> <li>Aptit