<section class="styles--3vx-H" data-ui="job-description"> <p><span data-contrast="auto">The Branch Manager is responsible for overseeing all operational, administrative, and customer service activities within an ISO/IEC 17025:2017 accredited calibration laboratory. This role ensures the branch meets financial, quality, and service objectives while maintaining compliance with accreditation standards and company policies. The Branch Manager serves as the primary leader for branch operations, driving efficiency, customer satisfaction, and team development.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span></strong></h3> <h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Operational Leadership:</span></span></strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage day-to-day branch operations, including scheduling, resource allocation, and workflow optimization.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Ensure timely completion of calibration services and adherence to turnaround commitments.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor branch performance metrics (productivity, profitability, customer satisfaction) and implement improvement plans.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Quality & Compliance:</span></span></strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Collaborate with Technical Manager and Quality Coordinator to maintain ISO/IEC 17025:2017 compliance.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Support internal/external audits and accreditation assessments; ensure corrective actions are implemented.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Uphold company policies, safety standards, and ethical practices across all branch activities.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Customer & Contract Management:</span></span></strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Review customer requests, tenders, and contracts for feasibility and alignment with branch capabilities.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Maintain strong customer relationships through proactive communication and issue resolution.</span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Oversee subcontracting and ven