<p><strong><span style="font-size: 14pt;">IT Support Intern | Fargo, ND</span></strong></p> <p><strong>Job Information: </strong></p> <p><strong>Job Title:</strong> IT Support Intern</p> <p><strong>Department:</strong> IT Infrastructure</p> <p><strong>Location:</strong> Fargo, ND </p> <p><strong>Supervisor:</strong> IT Director</p> <p><strong>Employment Status:</strong> Temporary </p> <p>Turn your technical passion into practical skills. We are seeking an IT Support Intern to provide prompt, professional technical assistance via phone, email, chat, or remote-control tools. You’ll diagnose and resolve basic hardware, software, and network problems to minimize employee or client downtime.<br><br></p> <p><strong>Responsibilities: </strong></p> <ul> <li>First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues. </li> <li>Issue Diagnosis & Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals. </li> <li>Hardware Configuration & Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.</li> <li>Account & Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory. </li> <li>Ticket Logging & Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system. </li> <li>Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes. </li> <li>Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base. </li> <li>Assist in asset management and pre-prepping equipment for business use. </li> <li>Assist in IT Infrastructure ongoing projects. </li> <li>Other tasks and responsibilities as assigned. </li> </ul> <p><strong>Pay Rate:</strong><strong><br></strong>$20.00/hr. </p> <p><strong>Qualifications: </strong></p> <ul> <li>High school diploma or equivalent required</li> <li>Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Information Technology (IT) / Information Systems, Computer Science, or a related field. </li> <li>Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus. </li> <li>Basic proficiency in Windows, macOS, or Linux environments.</li> <li>Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.</li> <li>Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.</li> <li>Strong written and verbal communication skills. </li> <li>Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines. </li> </ul> <h3><strong>Physical Requirements:</strong></h3> <ul> <li>Ability to sit or stand for extended periods</li> <li>Repetitive hand and wrist movements.</li> <li>Ability to lift, move, and transport IT equipment (such as desktop computers, monitors, printers, peripherals) weighing up to 25 pounds.</li> </ul> <p><strong>Benefits:</strong> </p> <p>Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern.</p> <p>Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests.</p> <p>In addition, we offer a comprehensive compensation and benefits package including:</p> <ul> <li>Competitive salary</li> <li>401K retirement plan</li> <li>Paid time off</li> <li>Flexible work schedule</li> </ul> <h2><span style="font-size: 14pt;"><strong>ADDITIONAL INFORMATION</strong></span></h2> <p>Please consider joining Applied's team of talented employees in Fargo, ND.</p> <p>Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship.</p> <p>Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.</p> <p> </p>