<p><strong><span data-contrast="none">Who You Are</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">You are a seasone</span><span data-contrast="none">d Cloud Architect. </span><span data-contrast="auto">You own the operational build-and-run, the Principal Architect owns technical architecture</span><span data-contrast="auto"> and design, and the Practice Manager owns strategy and go-to-market.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p> <p><strong><span data-contrast="none">About The Role</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">The </span><span data-contrast="auto">Senior AWS Managed Services Engineer builds out and operates Myriad360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":240,"335559740":279}"> </span></p> <p><span data-contrast="auto">This role has a dual mandate. First, build and operate the managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readiness required to achieve and maintain designation. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <p><span data-contrast="auto">The role starts hands-on, building and operating the service. As the practice scales, there is a clear path to lead the managed services team you help create.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559738":0,"335559739":160,"335559740":278}"> </span></p> <p><strong><span data-contrast="none">Must be based in the United States.</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Other responsibilities include:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":299,"335559739":299,"335559740":279}"> </span></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":279,"335559991":360}"> </span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":278}"> </span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Define and manage SLAs and service-level management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":278}"> </span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":278}">