<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><h2 id="The-role" data-local-id="abf1a9bd-77ca-408f-96c1-14f95aacd406" data-renderer-start-pos="111">The role</h2> <p data-renderer-start-pos="121" data-local-id="4c8174fa6fe7">We are looking for a <strong data-renderer-mark="true">Service Delivery Manager</strong> to support strategic hyperscale customers using <strong data-renderer-mark="true">bare metal and GPU cloud AI infrastructure </strong>in Nebius data centers.</p> <p data-renderer-start-pos="284" data-local-id="a99f015a9cff">This role acts as the technical and operational interface between the customer/platform and Nebius infrastructure teams, ensuring reliable service delivery, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">SLA</span></span></span> compliance, and smooth operations of large-scale GPU clusters and bare metal environments.</p> <p data-renderer-start-pos="537" data-local-id="b292ab5db273">You will coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver world-class infrastructure services for large AI workloads.</p> <h3 id="Your-responsibilities-will-include:" data-local-id="50687ec4-e0bc-4813-bdbe-754674f06c53" data-renderer-start-pos="726"><strong data-renderer-mark="true">Your responsibilities will include: </strong></h3> <h3 id="Customer-Infrastructure-Ownership" data-local-id="e8c35e3baaec" data-renderer-start-pos="764">Customer Infrastructure Ownership</h3> <ul class="ak-ul" data-local-id="b09d67ed-79a0-49c8-9138-fad027cae818" data-indent-level="1"> <li> <p data-renderer-start-pos="801" data-local-id="7485b1730951">Serve as the primary technical point of contact for the customer.</p> </li> <li> <p data-renderer-start-pos="870" data-local-id="4fc3e628e068">Manage operational relationship with hyperscale customers.</p> </li> <li> <p data-renderer-start-pos="932" data-local-id="326f0f63a090">Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.</p> </li> </ul> <h3 id="Service-Delivery-&-SLA-Management" data-local-id="6559688443d3" data-renderer-start-pos="1033">Service Delivery & <span data-highlighted="true" data-vc="highlighted-text">SLA</span> Management</h3> <ul class="ak-ul" data-local-id="7ec15376-cc24-4846-84d2-6e5e5cf3cd68" data-indent-level="1"> <li> <p data-renderer-start-pos="1070" data-local-id="dd5ba6ec468e">Ensure <span data-highlighted="true" data-vc="highlighted-text">SLA</span> and SLO compliance for infrastructure services.</p> </li> <li> <p data-renderer-start-pos="1132" data-local-id="27e59b7ad631">Drive incident management and root cause analysis.</p> </li> <li> <p data-renderer-start-pos="1186" data-local-id="afa5a3c34ca0">Track service performance and operational metrics.</p> </li> </ul> <h3 id="Data-Center-&-Infrastructure-Coordination" data-local-id="92b228c130d6" data-renderer-start-pos="1240">Data Center & Infrastructure Coordination</h3> <ul class="ak-ul" data-local-id="602b52ef-c751-43e4-b534-ee2018324877" data-indent-level="1"> <li> <p data-renderer-start-pos="1285" data-local-id="c9a0058a2813">Work closely with data center operations teams to manage hardware support and infrastructure maintenance.</p> </li> <li> <p data-renderer-start-pos="1394" data-local-id="c39b6ad4d519">Coordinate bare metal deployments, replacements, and capacity expansion.</p> </li> <li> <p data-renderer-start-pos="1470" data-local-id="c223471da85f">Align infrastructure operations with customer workload requirements.</p> </li> </ul> <h3 id="Operational-Excellence" data-local-id="20254fbc791d" data-renderer-start-pos="1542">Operational Excellence</h3> <ul class="ak-ul" data-local-id="0c0fc962-6c63-4b1c-97ef-ff330426ad5c" data-indent-level="1"> <li> <p data-renderer-start-pos="1568" data-local-id="8e4075e021ae">Establish operational processes for hyperscale infrastructure environments.</p> </li> <li> <p data-renderer-start-pos="1647" data-local-id="ebaf1e1b063a">Lead service reviews and operational planning with internal and customer teams.</p> </li> <li> <p data-renderer-start-pos="1730" data-local-id="5b4fd04b80c9">Improve reliability, response times, and operational workflows.</p> </li> </ul> <h3 id="Cross-Functional-Collaboration" data-local-id="ed4353ea7cfe" data-renderer-start-pos="1797">Cross-Functional Collaboration</h3> <ul class="ak-ul" data-local-id="426c44a5-9f31-47f7-85ff-2494dcad6fc8" data-indent-level