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Senior Operations Manager

okx · Sliema, Malta · Sliema, Malta
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<div data-page-id="QKiddZxlho63cTxhud1ufN0FsBc" data-lark-html-role="root" data-docx-has-block-data="false"> <h1 class="heading-1 ace-line old-record-id-Tof6d2cTMoq48xxwufvuv1U5s4g"><strong>Who We Are</strong></h1> <div class="ace-line ace-line old-record-id-F2Eqdvrqvo8LS0xwQaKujgrksqc">At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.</div> <div class="ace-line ace-line old-record-id-H2Z2dhXe2o3OR8x0NGYuKHCisTb">We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!</div> <h1 class="heading-1 ace-line old-record-id-HCcvdIW7oo5QOYxdgFhua6pgs0q"><strong>About the Team</strong></h1> <div class="ace-line ace-line old-record-id-JDbbden4EoR2l0xavSyuBkHKsQf">The Operations function at OKX is the engine powering our local business growth and execution. We are a team of product-minded, commercially driven problem solvers who bridge the gap between strategy, customer experience, and compliance. We build scalable workflows, drive market expansion, and champion operational excellence - ensuring we scale the business efficiently and responsibly.</div> <h1 class="heading-1 ace-line old-record-id-Cegcd6GmzozJQBxwESju2zs7s1e"><strong>What You'll be Doing:</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-AOy8dbkkEoWG25xFNBKuzSuMsVe" data-list="bullet"> <div><strong>Cross-Functional Project Leadership:</strong> Lead strategic, high-impact initiatives across Product, Growth, VIP/Affiliates, Compliance, and Customer Support.</div> </li> <li class="ace-line ace-line old-record-id-VTzBd8IjtoNAIwxEbOeuI1chsOc" data-list="bullet"> <div><strong>Product & Tech Operations Bridge:</strong> Partner closely with Product Managers and Engineering to align on product rollouts, conduct operational testing, influence roadmap prioritization, and optimize end-to-end customer journeys.</div> </li> <li class="ace-line ace-line old-record-id-LtftdoUsDo0AB3xmAKEuI0v3sCf" data-list="bullet"> <div><strong>Commercial Alignment & Growth Support:</strong> Collaborate with commercial and growth teams to scale operational workflows around VIPs and business development initiatives.</div> </li> <li class="ace-line ace-line old-record-id-Kr17dvc6ho5k7yxYSv9uKsdnsjc" data-list="bullet"> <div><strong>Process Optimization & Scaling:</strong> Continuously analyze operational metrics to uncover inefficiencies, automate manual workflows, and elevate service delivery.</div> </li> <li class="ace-line ace-line old-record-id-S8YPdVKIAomiNcxKOyHuXu74sgd" data-list="bullet"> <div><strong>Market Insights & Innovation:</strong> Research competitor benchmarks and industry best practices to recommend proactive, product-led operational innovations.</div> </li> <li class="ace-line ace-line old-record-id-YdZudaQaKoBEqvx7JvlueSIbsvd" data-list="bullet"> <div><strong>Local Market & User Insights:</strong> Serve as an internal SME on local user behavior, market trends, and operational requirements to refine product-market fit.</div> </li> </ul> <h1 class="heading-1 ace-line old-record-id-Uv76dPaDMoVUUkxn3Chuuq0ws3c"><strong>What We Look For in You:</strong></h1> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-UA7ZdxvXxoNxzCx5nSEuvl1bs7e" data-list="bullet"> <div><strong>Hands-on Execution & Ownership:</strong> Proven track record of planning, driving, and delivering complex cross-functional projects end-to-end in a fast-paced environment.</div> </li> <li class="ace-line ace-line old-record-id-Fyz0dgKfLo2TbuxpTNauezxHswg" data-list="bullet"> <div><strong>Data-Driven & Commercially Minded:</strong> Strong analytical capabilities. Able to interpret product/commercial data, spot operational trends, and translate them into actionable business decisions.</div> </li> <li class="ace-line ace-line old-record-id-NmcWdH2lIowXhUxK26MufCQgs4c" data-list="bullet"> <div><strong>Product & Customer Experience Intuition:</strong> Familiarity with the product lifecycle, product operations, and testing frameworks, with a sharp instinct for intuitive, high-quality user experiences.</div> </li> <li class="ace-line ace-line old-record-id-Ple2d43zQoR2JJxclxOu6T1hsJb" data-list="bullet"> <div><strong>Cross-Functional Influence & Self-Starter Drive:</strong> Exceptional ability to build relationships across engineering, commercial, and operational teams while rapidly picking up domain-specific context.</div> </li> <li class="ace-line ace-line old-record-id-TjkTduytwoaErOx3tXduB3w1sgf" data-list="bullet"> <div><strong>Pr

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