Senior Product Manager - MetaDefender Kiosk Desktop

opswat · AMER - Remote · Tampa, Florida, United States

<div class="content-intro">OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.</div><h3> </h3> <h3>About the Role </h3> MetaDefender Kiosk Desktop is OPSWAT's security checkpoint for removable and peripheral media at the boundary of critical infrastructure — a combined hardware and software product. This role owns it end to end: vision, roadmap, hardware platform, security workflows, integration with My OPSWAT Central Management, certification and compliance, quality, cost, and commercial performance, Go-to-Market. The Senior Product Manager partners daily with hardware and software engineering, QA (Quality Assurance), manufacturing, supply chain, support, sales, and customers in the field. Success in the first twelve months means measurable movement on product growth, competitive win rate, hardware reliability and RMA (Return Merchandise Authorization) rates, gross margin, Central Management adoption, and time to deploy — not the volume of requirements written.  <h3>What Comes with the Role</h3> <ul> <li>An installed base of more than 1,000 customers across energy, manufacturing, defense, government, transportation, and healthcare </li> <li>An R&D organization of approximately 50 research and development engineers.  </li> <li>Technical Product Managers working alongside you on requirements, specification, and delivery </li> <li>A pipeline of more than $100 million  </li> </ul> <h3>Key Responsibilities</h3> <ul> <li>Own the vision, strategy, roadmap, requirements, packaging, competitive position, and lifecycle of the MetaDefender Kiosk hardware line across form factors, with initial focus on the Kiosk Desktop series </li> <li>Own the hardware platform with engineering, manufacturing, and supply chain — industrial design, performance, interfaces, thermals, component selection, BOM (Bill of Materials) and product cost, reliability, serviceability, and next-generation platforms </li> <li>Own certification and compliance as a product deliverable — safety and emissions including FCC , CE and UL, environmental compliance including RoHS, and supply chain provenance including TAA with country-of-origin documentation — and sequence that work so certification never becomes the constraint on a launch date </li> <li>Know the hardware failure rate, why units are returned, which components create problems, and what customers love and hate about the physical product </li> <li>Own pricing and the licensing model for the line — hardware plus subscription structures, support tiers, refresh and trade-in motions, and how the model evolves as the installed base grows — working with Finance on margin and Legal on terms </li> <li>Define the product data and telemetry strategy for the fleet: what the appliance reports

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