<div class="content-intro"><p><span data-contrast="none">Cato Networks is the converged network and security cloud for the AI era.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p> </p></div><p data-ogsb="white"><span data-ogsc="black"><strong data-olk-copy-source="MessageBody">About the Role:</strong> </span></p> <p data-ogsb="white"><span data-ogsc="black">As a Manager of Customer Success for UK/I, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success EMEA, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers. This is a hands-on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This role is based in the UK region, requiring up to 50% travel within the territory.</span></p> <p data-ogsb="white"><span data-ogsc="rgb(33, 33, 33)"><strong>You exemplify these traits:</strong></span></p> <div data-ogsc="rgb(33, 33, 33)">Curiosity - you have a desire to truly understand our customers' business needs.</div> <div data-ogsc="rgb(33, 33, 33)">Creativity - you can find a sustainable path to yes.</div> <div data-ogsc="rgb(33, 33, 33)">Empathy - you connect at a human level with our customers and you genuinely care</div> <p data-ogsb="white"><span data-ogsc="black"><strong>Key Responsibilities:</strong></span></p> <ul data-ogsb="white"> <li data-ogsc="black"><span data-ogsc="">Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts</span></li> <li data-ogsc="black"><span data-ogsc="">Ensure the health, adoption, renewal, and growth of the assigned regional book of business</span></li> <li data-ogsc="black"><span data-ogsc="">Provide oversight and guidance to direct reports, including all personnel matters</span></li> <li data-ogsc="black"><span data-ogsc="">Lead and orchestrate Cato's defined post-sales motion in the region</span></li> <li data-ogsc="black"><span data-ogsc="">Build and maintain strong relationships with key stakeholders at executive and senior levels</span></li> <li data-ogsc="black"><span data-ogsc="">Influence internal cross-functional stakeholders to drive customer outcomes</span></li> <li data-ogsc="black"><span data-ogsc="">Structure and price complex renewal and upsell opportunities</span></li> <li data-ogsc="black"><span data-ogsc="">Monitor and track team and individual performance against goals, conducting regular performance reviews</span></li> </ul> <p data-ogsb="white"><span data-ogsc="black"><strong>Required Skills and Experience:</strong></span></p> <ul data-ogsb="white"> <li data-ogsc="black"><span data-ogsc="">Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space. </span></li> <li data-ogsc="black"><span data-ogsc="">Experience in running a renewal and upsell business, ideally with quota ownership.</span></li> <li data-ogsc="black"><span data-ogsc="">Strong business acumen with the ability to independently identify and manage complex opportunities</span></li> <li data-ogsc="black"><span data-ogsc="">Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner</span></li> <li data-ogsc="black"><span data-ogsc="">Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition</span></li> <li data-ogsc="black"><span data-ogsc="">Demonstrated ability to structure and price complex renewal and upsell opportunities</span></li> <li data-ogsc="black"><span data-ogsc="">Experience in building strong relationships with executive-level stakeholders</span></li> <li data-ogsc="black"><span data-ogsc="">Proven ability to coach and mentor team members<