<p> </p> <p style="text-align: center;"><strong>Strategic Customer Success Manager </strong></p> <p><strong>Who Connecteam is:</strong></p> <p>Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.</p> <p>We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.</p> <p>Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.</p> <p>Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.</p> <h1><strong>About The Role</strong></h1> <p>The Strategic Customer Success Manager is responsible for overseeing Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.</p> <p>The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.</p> <p>This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.</p> <h1><strong>Key Responsibilities</strong></h1> <ul> <li>Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.</li> <li>Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.</li> <li>Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.</li> <li>Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.</li> <li>Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.</li> <li>Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.</li> <li>Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.</li> <li>Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.</li> </ul> <h1><strong>Experience & Skills</strong></h1> <ul> <li>3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST</li> <li>Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST</li> <li>Proven ability to engage with and influence senior executives (VP, C-Level)</li> <li>Track record of driving expansion within a customer portfolio</li> <li>Expertise in digital transformation, change management, and complex adoption strategies</li> <li>Excellent verbal and written communication skills, including executive presentations</li> <li>Analytical mindset with experience leveraging customer data for decision-making</li> <li>Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently</li> <li>Experience collaborating with global teams across different time zones</li> <li>This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.</li> </ul> <h3><strong>Advantage: </strong></h3> <ul> <li>Experience working in an international, remote-first SaaS company</li> <li>Background in HR Tech, Workforce Management, or related industries</li> </ul> <p><br><strong>Benefits:</strong><strong><br><br></strong></p> <ul> <li>Medical,dental, vision insurance.</li> <li>Paid time off for vacation, sick days, holidays.</li> <li>401(k)</li> </ul> <p> </p> <p><strong>Salary range: $</strong>100K-$140K</p> <p><strong>We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. </strong><strong><br></strong><strong><br><br></strong></p> <p>#LI-Remote</p><div class="content-conclusion"><h2><span style="font-weight: 400;">Joining Connecteam Is The Smart Move:</span></h2> <ul> <li style="font-weight: 400;"><strong>We build our people up.</strong><span style="font-weight: 400;