<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="none">Position Overview:</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none">As an IT Technical Support Engineer, you will provide exceptional technical support to our local and remote employees and contractors. Candidates should have a good balance of technical and customer service skills and be passionate about technology and helping people. Strong customer service and troubleshooting skills are imperative, as is the ability to communicate technical information, both verbal and written to a wide range of end-users with varied technical skill levels. Works within a team that covers multiple geographies, using various communications channels to interact with the team and support users directly. Occasional travel and after-hours work may be required.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p> <p><strong><span data-contrast="none">Essential Functions and Responsibilities:</span></strong><strong><span data-contrast="none"> </span></strong> <span data-ccp-props="{"335551550":6,"335551620":6,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Provides day-to-day technical support to employees </span><span data-contrast="none">for network infrastructure and internal systems software and hardware via</span><span data-contrast="none"> support tickets, email, instant message, or phone. Installation, support, and upgrades of computer systems, including software and peripherals, and other related peripheral systems as it relates to the support of corporate IT systems and office facilities. </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Follow up on outstanding requests and ensure timely resolution.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">SNOW Support queue management and handling of more complex tickets (escalations). </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559738":150,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Participate in knowledge transfer and Internal KB management.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559738":150,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Large Meeting (All Hands/Town Hall), and event support.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335557856":16777215,"335559738":150,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Proactively identify opportunities to streamline and automate processes and leverage data-driven insights to continuously improve team performance.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol"