Client Services Manager

<p></p> <h1>Client Services Manager</h1> <p><strong>BAYADA Home Health Care | Willow Grove, PA Assistive Care Office</strong></p> <p>BAYADA Home Health Care has an immediate opening for a <strong>Client Services Manager</strong> in our <strong>Willow Grove, PA Assistive Care Office</strong>!</p> <p>Are you a motivated, relationship-driven professional who thrives in a fast-paced environment? Do you enjoy building relationships, coordinating schedules, solving problems, and driving business growth? If so, a Client Services Manager position with BAYADA could be the perfect opportunity to take your career to the next level!</p> <h2>What You’ll Do as a Client Services Manager</h2> <ul> <li> <p><strong>Drive business growth</strong> by proactively developing your caseload, cultivating new relationships, and identifying opportunities to expand services.</p> </li> <li> <p><strong>Coordinate client schedules and staffing assignments</strong> to ensure consistent, reliable coverage and meet the ongoing needs of clients.</p> </li> <li> <p><strong>Manage daily scheduling challenges</strong> by responding to call-offs, addressing coverage gaps, and coordinating replacement staff to minimize disruptions in care.</p> </li> <li><strong>Build strong relationships with clients and families</strong> through proactive communication, timely follow-up, and responsive customer service.</li> <li> <p><strong>Proactively follow up on new referrals</strong> to understand client needs, coordinate service starts, and turn opportunities into lasting client relationships.</p> </li> <li> <p><strong>Develop referral partnerships</strong> with healthcare professionals, community organizations, payors, and other referral sources to strengthen BAYADA’s presence in the community.</p> </li> <li> <p><strong>Participate in marketing events and community outreach</strong> to promote BAYADA services, generate referrals, and identify new business opportunities.</p> </li> <li> <p><strong>Maintain ongoing communication with caregivers and field employees</strong> regarding schedules, assignments, client needs, and changes in service.</p> </li> <li> <p><strong>Partner with Clinical Managers</strong> to support field staff, address client or staffing concerns, and ensure appropriate care and service delivery.</p> </li> <li> <p><strong>Monitor key performance metrics</strong> related to caseload growth, staffing, service delivery, and financial performance to support office goals.</p> </li> </ul> <h2>What You’ll Need to Succeed</h2> <ul> <li> <p>Bachelor’s degree preferred.</p> </li> <li> <p>Prior healthcare experience preferred.</p> </li> <li> <p>Experience in <strong>sales, marketing, business development, customer service, or relationship management strongly preferred</strong>.</p> </li> <li> <p>Prior supervisory or team leadership experience is a plus.</p> </li> <li> <p>Demonstrated ability to achieve goals, take initiative, and assume increasing levels of responsibility.</p> </li> <li> <p>Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.</p> </li> <li> <p>Excellent problem-solving skills and the ability to respond quickly to changing schedules and staffing needs.</p> </li> <li> <p>Strong communication and interpersonal skills, with the ability to build relationships with clients, families, caregivers, and referral partners.</p> </li> <li> <p>Strong computer skills, including the ability to learn and use electronic medical records and scheduling systems.</p> </li> <li> <p>A proactive, results-oriented mindset with the motivation to grow a caseload, improve service delivery, and contribute to office success.</p> </li> <li> <p>Ambition to grow professionally and advance within the organization.</p> </li> </ul> <h2>Why Join BAYADA?</h2> <ul> <li> <p><strong>Career advancement and growth opportunities</strong> within a nationally recognized home health care organization.</p> </li> <li> <p>Comprehensive benefits package, including medical, dental, and vision insurance.</p> </li> <li> <p>Paid holidays, vacation, and sick leave.</p> </li> <li> <p>Employer-paid life insurance.</p> </li> <li> <p>401(k) retirement plan with company match.</p> </li> <li> <p>Direct deposit and employee assistance program.</p> </li> <li> <p>The opportunity to develop business relationships while making a meaningful difference in the lives of clients and their families.</p> </li> </ul> <p>At BAYADA, you’ll have the opportunity to combine your relationship-building skills, operational strengths, and business development mindset in a role where your work makes a real difference. From coordinating reliable care to developing new partnerships and growing your caseload, you’ll be an integral part of a team committed to helping people live safely at home.</p> <p><strong>Ready to put your organizational, customer service, and business development skills to work? Apply today and grow your career with BAYADA Home Health Care!</strong&g