Quality Assurance Manager, Customization

<div class="content-intro"><p><span style="text-decoration: underline;"><strong>ABOUT QUINCE</strong></span></p> <p>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.</p> <p>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.</p> <p><span style="text-decoration: underline;"><strong>OUR CULTURE</strong></span></p> <p>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.</p> <ul> <li>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.</li> <li>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. </li> <li>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. </li> </ul> <p>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.</p></div><p data-renderer-start-pos="2290" data-local-id="6a0d0d38-3057-4834-9012-12f09f19e465"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6"><u data-renderer-mark="true">THE ROLE </u></span></strong></p> <p><strong>Quality Assurance Manager, Customization</strong></p> <p>Quince is hiring a <strong>Quality Assurance Manager, Customization</strong> to serve as our on-the-ground quality champion and operational learning leader at our decoration facility in <strong>Santa Fe Springs, CA</strong>. This is a fully on-site role, Monday through Friday during regular business hours with occasional local travel to our Los Angeles Warehouse and nearby decorators as needed to address quality issues.</p> <p>You will be the eyes and ears of Quince at the facility — inspecting inbound inventory, auditing production quality, and building robust learning and operational training systems to drive our targets of <strong>99% On-Time Delivery</strong> and <strong>99% Quality Acceptance</strong>. You will lead associate and manager onboarding, manage site compliance, and drive operational performance through deep metric analysis. Serving as the critical link between the physical production floor and our remote team, you will provide clear updates, escalate risks, develop learning strategies to improve efficiency, and help shape our Production Management Software.</p> <p data-renderer-start-pos="2663" data-local-id="e0c03b8d-8a8f-42ae-b3e9-26b5a2308ae6"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Responsibilities</span></strong></p> <p><strong>Quality & Operational Leadership</strong></p> <ul> <li><strong>Own quality </strong><strong>& performance </strong><strong>outcomes</strong>: Hold site performance to strict targets of 99% on-time delivery and 99% quality acceptance rates across all production runs.</li> <li><strong>Inbound & Outbound Quality Audits: </strong><strong>Monitor inspection of inbound inventory</strong>, verifying quantities, condition, and specifications against purchase orders. Conduct production quality checks throughout decoration processes (e.g. embroidery, screenprinting, heat transfer, embossing) to identify defects or deviations from brand standards. </li> <li><strong>Issue Escalation & Root Cause Analysis:</strong> document defects, inventory discrepancies, and production delays with supporting evidence (photos, data, root cause notes). Partner cross-functionally with sourcing, remote project managers, and the decorator to resolve root causes and implement warehouse-level SOPs. </li> </ul> <p><strong>Learning, Onboarding & Associate Development</strong></p> <ul> <li><strong>Lead & Optimize Onboarding Processes:</strong> Design, execute and refine new hire