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Retail Store Supervisor

cloud9 · East Peoria, IL · 406 W Camp Street East Peoria, IL 61611
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<p><strong>JOB SUMMARY</strong></p> <p><span data-contrast="none">The Dispensary Supervisor of the Company will support </span><span data-contrast="auto">day-to-day operations of the dispensary in accordance with state law and the Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures on <non>-peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an </span><span data-contrast="none">ambassador of the Company’s mission to normalize, professionalize, and revolutionize cannabis</span><span data-contrast="auto">.</span><span data-contrast="none"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">At the Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As Dispensary Supervisor, will have: </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li><span data-contrast="auto">Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Elevated skills in decision making, active listening and problem solving.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Advanced cannabis product knowledge and industry compliance standards.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li><span data-contrast="auto">You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">You inspire others! You are a leader who has a passion for coaching, teaching and listening to your teams.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong>CORE JOB DUTIES</strong></p> <ul> <li><span data-contrast="none">Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-</span><span data-contrast="auto">peak periods. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li> <li><span data-contrast="auto">Provide real-time coaching and feedback for performance concerns;

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