Client Services Associate

<h1 class="wnfdnti _1ibi0s35e _1ibi0s36a" data-pm-slice="1 1 []">Client Services Associate (CSA)</h1> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg"><strong>Location:</strong> St. Cloud/Waite Park, Minnesota<br><strong>Office: </strong>Skilled Nursing-Pediatrics<br><strong>Work model:</strong> 100% in-office<br><strong>Schedule:</strong> Monday through Friday, 8:30 a.m. to 5:00 p.m.<br><strong>Compensation:</strong> $45,000–$48,000 annually plus benefits</p> <h2 class="wnfdnti _1ibi0s35e _1ibi0s36a">Make a meaningful difference every day</h2> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">At BAYADA, we are committed to delivering compassionate, high-quality care and supporting the people who make that care possible. As a Client Services Associate, you will help keep the office running smoothly while supporting employees, clients, and families across the region.</p> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">This is a new opportunity supporting the Skilled Nursing practice in the St. Cloud office. The role serves a broad territory covering the northern two-thirds of Minnesota and works closely with office-based and field-based team members to help ensure dependable service, accurate administrative processes, and a positive experience for the clients and employees we serve.</p> <h2 class="wnfdnti _1ibi0s35e _1ibi0s36a">What you’ll do</h2> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">As a Client Services Associate, you will provide day-to-day administrative and operational support for the office. Responsibilities may include:</p> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Coordinate scheduling activities and help maintain appropriate coverage for clients and employees.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Provide responsive administrative support to the Director and office team.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Assist with payroll-related processes by gathering, reviewing, and communicating necessary information accurately and on time.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Maintain organized records, reports, and office documentation.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Support communication between office staff, field employees, clients, and families.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Help address scheduling or administrative questions and escalate issues appropriately.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Monitor workflow, follow established processes, and help identify opportunities to improve efficiency.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Contribute to employee engagement and retention efforts through timely, personable, and dependable support.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Provide a welcoming, client-focused experience in every interaction.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Perform other administrative duties that support the needs and goals of the office.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s35e _1ibi0s36a">What you’ll bring</h2> <h3 class="wnfdnti _1ibi0s35e _1ibi0s36a">Required qualifications</h3> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">At least an associate degree combined with relevant professional experience.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Experience with scheduling, payroll support, administrative coordination, or a related operational function.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Strong time-management and organizational skills.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Excellent interpersonal and communication skills.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">The ability to manage competing priorities while maintaining accuracy and follow-through.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">A personable, dependable, and client-focused approach.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Comfort working in a fully in-office environment, Monday through Friday.</p> </li> </ul> <h3 class="wnfdnti _1ibi0s35e _1ibi0s36a">Preferred qualifications</h3> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Experience supporting healthcare, home care, pediatrics, or another service-focused organization.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Experience working with employees or clients across a broad geographic area.</p> </li> <li class="wnfdnte _1ibi0s35c"> <p class="wnfdntu _1ibi0s3fd _1ibi0s3ce _1i