<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><h2><span style="font-size: 12pt;"><strong>Role overview:</strong></span></h2> <p><span style="font-size: 12pt;"><span data-contrast="auto">We’re looking for a</span><strong><span data-contrast="auto"> Business Systems Analyst to own the strategy roadmap and execution of large projects on</span></strong><span data-contrast="auto"> </span><strong><span data-contrast="auto">Enterprise Services platform</span></strong><span data-contrast="auto">, with a strong focus on </span><strong><span data-contrast="auto">ServiceNow</span></strong><span data-contrast="auto">. This role sits at the intersection of business and technology, supporting functions such as </span><strong><span data-contrast="auto">HR, Finance, Facilities, Supply Chain & Operations, and Employee Services</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></span></p> <p><span style="font-size: 12pt;"><span data-contrast="auto">You’ll act as a </span><strong><span data-contrast="auto">strategic thought partner and hands-on leader</span></strong><span data-contrast="auto">, driving enterprise-wide solutions across HR, IT, Facilities, Supply Chain & Operations and Employee Services. Delivering solutions that improve both user experience and operational efficiency across the enterprise. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></span></p> <h2><span style="font-size: 12pt;"><strong>What you'll be doing:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with business and IT leaders to define and implement the <strong>ServiceNow roadmap, strategy, and priorities</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate complex, ambiguous business needs into <strong>scalable, user-centered solutions</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead end-to-end solution design across ServiceNow modules (e.g., <strong>ITSM, HRSD, SPM, WSD, App Engine, Now Assist</strong>)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive multi-functional initiatives, collaborating with engineering, architecture, and program teams</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage dependencies across systems and define <strong>enterprise integration strategies</strong> (e.g., Workday, SAP, Okta, Microsoft 365, Slack)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Guide backlog prioritization and <strong>own delivery of key initiatives</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure solutions align with <strong>security, privacy, and governance standards</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Find opportunities for <strong>automation, optimization, and AI-driven improvements</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Establish and promote <strong>procedures, standards, and scalable design patterns</strong></span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Reporting, Analytics & Operations:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and deliver <strong>reporting and analytics solutions</strong> using ServiceNow dashboards and performance analytics to deliver actionable insights</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with team members to establish <strong>benchmarks and success metrics</strong>, tracking platform performance and business outcomes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support <strong>day-to-day platform operations</strong>, including backlog triage, issue analysis, and continuous service improvements</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor system usage, trends, and data quality to proactively identify optimization opportunities</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What we'