Assistant Community Manager

<div class="content-intro"><p><strong>Want to learn more about The Scion Group? <a href="https://thesciongroup.com/" target="_blank">Check out our website.</a></strong></p> <p>We're hiring immediately!</p> <p><em>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</em></p></div><h3><strong>**This position will be based out of Bloomington, IN. </strong></h3> <p><strong>Your Opportunity</strong></p> <p>Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.<em>                      </em></p> <p>If you are passionate about customer service and have a detailed eye for account management – we want you!<em>                            </em></p> <p>You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.</p> <p><strong>Your Benefits</strong></p> <ul> <li>FLSA Status Exempt</li> <li>Discretionary annual bonus</li> <li>Paid Time Off</li> <li>Health Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>401k Matching</li> <li>Paid Maternity Leave</li> </ul> <p><strong>Your Responsibilities</strong></p> <p>Staff Development and Leadership</p> <ul> <li>Provide leadership and coaching for staff performance and foster a positive and productive team environment.</li> <li>Assist with attracting, hiring, retaining and training exceptional team members.</li> <li>Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.</li> <li>Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.</li> </ul> <p>Property Administration</p> <ul> <li>Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.</li> <li>Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.</li> <li>Assist with planning and leading the team in executing successful annual Turnover processes.</li> <li>Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.</li> <li>Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.</li> </ul> <p>Facilities & Capital</p> <ul> <li>Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.</li> <li>Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. </li> <li>Assist with conducting inspections and walk vacant apartments/bed spaces monthly.</li> <li>Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.</li> <li>Coordinate work order requests with appropriate staff or vendors.</li> </ul> <p>Financial Performance</p> <ul> <li>Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.</li> <li>Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.</li> <li>Post and collect damage charges from quarterly inspections.</li> <li>Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.</li> </ul> <p>Customer Experience & Sales</p> <ul> <li>Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.</li> <li>Perform weekly market surveys.</li> <li>Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.</li> <li>Manage promotional material and property incentives meeting marketing and concession budget.</li> <li>Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.</li> <li>Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.  </li> <li>Manage all escalated resident concerns and account matters in a timely manner.</li> </ul> <p>The responsibilities listed above may not be all inclusive.</p> <p><strong>What We Require</strong></p> <ul> <li>Exceptional written and verbal communicator</li> <li>Meticulous detail orientation</li> <li>