<div class="content-intro"><p><span data-contrast="none">Cato Networks is the converged network and security cloud for the AI era.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p><span data-contrast="none">Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335557856":16777215,"335559685":0,"335559737":0,"335559738":225,"335559739":225,"335559740":279}"> </span></p> <p> </p></div><div class="elementToProof" data-ogsc="rgb(0, 0, 0)">We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.</div> <div class="elementToProof" data-ogsc="rgb(0, 0, 0)"> </div> <div class="elementToProof" data-ogsc="rgb(0, 0, 0)">This REMOTE position is open to candidates based in the United States. </div> <div class="elementToProof" data-ogsc="rgb(0, 0, 0)"> </div> <div class="elementToProof" data-ogsc="rgb(0, 0, 0)"><strong>Responsibilities: </strong></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.</li> <li data-ogsc="rgb(0, 0, 0)">Mentoring support engineers across the Cato Support Organization. </li> <li data-ogsc="rgb(0, 0, 0)">Contribute to the ever-expanding Knowledge articles on an on-going bases</li> <li data-ogsc="rgb(0, 0, 0)">Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.</li> <li data-ogsc="rgb(0, 0, 0)">Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution.</li> <li data-ogsc="rgb(0, 0, 0)">Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions</li> <li data-ogsc="rgb(0, 0, 0)">Track & monitor customer status and identify both areas of concern and growth opportunities</li> <li data-ogsc="rgb(0, 0, 0)">Be a part of building, improving and expanding Cato’s Global Support Services</li> <li data-ogsc="rgb(0, 0, 0)">Ensuring keep Cato values are kept by keeping a positive and “can-do” attitude.</li> </ul> <div class="elementToProof" data-ogsc="rgb(0, 0, 0)"><strong>Requirements:</strong></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Experienced Support Engineer background from web/network/information - Security companies - Required</li> <li data-ogsc="rgb(0, 0, 0)">Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required</li> <li data-ogsc="rgb(0, 0, 0)">Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required</li> <li data-ogsc="rgb(0, 0, 0)">Experience working with a Cloud, SaaS technology provider</li> <li data-ogsc="rgb(0, 0, 0)">Familiarity with VPNs, IPSec, security protocols and standards</li> <li data-ogsc="rgb(0, 0, 0)">Excellent oral and written communication skills with a passion for working with customers</li> <li data-ogsc="rgb(0, 0, 0)">Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects</li> <li data-ogsc="rgb(0, 0, 0)">Ability to work effectively and thrive in a fast paced environment</li> <li data-ogsc="rgb(0, 0, 0)">Ability to work with a globally dispersed, cross cultural team</li> </ul> <p>Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. </p> <p class="p1">As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.</p> <p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}">#LI-GG1</span></p>