<p><strong><em>Client Partner (d/f/m)</em></strong></p> <p><em>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.</em></p> <p><strong>JOB PURPOSE</strong></p> <p><em>This role is part of our </em><strong><em>Experience & Engineering</em></strong><em> team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.</em></p> <p>For our team in Hamburg or Berlin we are looking for a Client Director (div/f/m) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development? Then we should get to know each other!</p> <p><strong>WHAT YOU’LL DO:</strong></p> <ul> <li>You are a business accelerator for our clients and us</li> <li>You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume</li> <li>You are a connector and able to manage and lead a senior DEPT® team on the client</li> <li>In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required</li> <li>You are responsible for the client satisfaction </li> <li>You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth</li> <li>Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have</li> <li>You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)</li> <li>You know how to ask the right questions at the customer and thus open up new business areas</li> <li>You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals</li> <li>You present work internally and externally</li> </ul> <p><strong>WHAT YOU BRING:</strong></p> <ul> <li>You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher. Experience in working with global clients is a big plus</li> <li>You have experience in managing and facilitating international and cross functional internal teams on your clients</li> <li>You’re driven by insights and analyses and build your strategies comprehensively and logically on them</li> <li>You have a very good understanding of digital experience mechanisms</li> <li>You enjoy providing strategic advice to clients and are successful at selling your expertise profitably</li> <li>You bring previous experience having worked with agencies, with tech agencies as a plus</li> <li>You are enthusiastic about current digital industry discussions and trends</li> <li>You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design </li> <li>You are able to present your complex strategic ideas clearly on slides</li> <li>Can give clear instructions for future actions because you have a very good understanding of reporting and analysis</li> <li>Professional working proficiency in German with excellent English skills, capable of working with clients in German</li> </ul> <p><strong>WE OFFER:</strong></p> <ul> <li>Flexible, hybrid working policy (1-2 days at the office, depending on location);</li> <li>Company pension scheme.</li> <li>€50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.</li> <li>Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.</li> <li>Occasional breakfast/lunch at the office, Smoothie Tuesdays.</li> <li>Stay happy and healthy with a contribution to your health through the OpenUp platform;</li> <li>Future Bens - Exclusive access to sustainable, healthy products at attractive deals.</li> <li>Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.</li> <li>A reputation for doing good. DEPT® has been a Certified <a href="https://www.deptagency.com/en-gb/insight/dept-is-a-certified-b-corporation/">B Corp® since 2021</a> and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.</li> <li>Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work wit