<div class="content-intro"><p>Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.</p> <p class="p1">The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.<span class="Apple-converted-space"> </span></p></div><p><strong><span data-contrast="auto"><span class="NormalTextRun SCXW168823084 BCX0">Scaled </span><span class="NormalTextRun SCXW168823084 BCX0">Customer Success Manager<br></span><br>About Vectra </span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology picks up where perimeter security leaves off by providing deep, continuous analysis of both internal and Internet-facing network traffic to automatically detect all phases of a breach as attackers attempt to spy, spread, and steal within your network. Vectra directly analyses network traffic in real time using a patent-pending combination of data science, machine learning, and behavioral analysis to detect attacker behaviors and user anomalies in the network. All detections are correlated and prioritized to show an attack in context, and Vectra AI's machine learning adapts as attacks evolve.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Your Role</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Scaled Customer Success Manager (SCSM) is responsible for driving customer adoption, value realization, and retention across a portfolio of commercial and mid-market customers through a combination of </span><strong><span data-contrast="auto">one-to-one, one-to-many, and digital customer engagement strategies</span></strong><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The SCSM manages a large portfolio of customers by balancing personalized customer interactions with scalable programs, ensuring customers successfully adopt the Vectra AI platform, achieve their desired security outcomes, and maximize the value of their investment.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Working closely with Sales, Technical Success Managers, Product Management, Product Marketing, Support, and Renewals, the SCSM leverages customer insights, automation, and data to proactively engage customers throughout their lifecycle.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Your Impact</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">By combining your cybersecurity expertise, technical knowledge, and customer success experience, you will help customers achieve measurable security outcomes while increasing product adoption, customer satisfaction, retention, and expansion.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will also play a key role in evolving Vectra's digital customer success strategy by creating scalable programs that enable customers to learn, adopt, and succeed regardless of engagement model.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the success of a portfolio of commercial and mid-market customers. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Conduct Success Reviews and value conversations based on customer maturity and business needs. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" dat