The Customer Engineering Team plays a vital role in delivering operational excellence, compliance, and emergency response across Calor Ireland, ensuring customer sites meet regulatory and safety requirements. The location of this role will be determined by the successful candidate and may be based in ROI or NI. The Area Technical Supervisor is a field-based role responsible for health and safety audits, quality inspections, compliance monitoring, contractor and installer management, technical support, customer complaint investigations, emergency response, and oversight of high-risk liquid installations. Success in this role requires strong relationship-building skills, sound technical knowledge, and a proactive approach to safety and compliance. The individual will support continuous improvement, promote a positive safety culture, and work collaboratively with internal teams and external partners to deliver safe, practical, and customer-focused solutions. Key Responsibilities: Emergency Response: • Receiving and coordinating response to After Hours Emergency Calls (24/7). • Managing the Out of Hours Emergency Response on Metered Distribution Systems. • Investigating Incidents at customer premises and preparation of associated reports including Incident Investigation Reports. • Investigation and resolution of Appliance / Installation related Customer complaints in consultation with Equipment Suppliers and Service Providers. Contractor Management: • Carry out Health and Safety Audits, Quality Control Inspections of Calor Contractors, Installers and other Calor Contractors work across Bulk Tank, Cylinder and Company owned Installations. • Development, training and management of an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors / Installers per Supervisor). • Onboarding of new Contractors and Installers to support Calor’s Business & Safety Strategy in accordance with Calor’s Life Saving Rules • Ensure contractors are following a safe system of work on Calor projects in the field (supervise and spot check work, issue and manage permit to work for work in the field). • Providing technical advice and support to Contractors, Installers, Customer and Field Sales Staff in consultation with Customer Engineering and Business Development Teams. Asset Management: • Inspection and certification of company and customer owned Installations. • Managing the maintenance of Liquid LPG Installations (Auto Gas, Vapourisers, Forklift Truck Filling, Asphalt etc). • Carry out Site Inspections of Company owned Metered Distribution Systems • Engage with customers on Bulk tank compliance projects providing technical solutions to meet Calor and customer needs and regulatory requirements • Plan and Coordinate remedial/ Improvement works on Calor owned Distribution systems. • Supervision of contractor panel performing works on Calor Installation projects including work on distribution systems, large industrial & commercial work and work on liquid installations. • Proactively manage the cost control elements of in field Customer Engineering projects/activities to maintain expenditure within budget. • Supporting the Calor Sales team and Business Development Engineers with cost efficient technical solutions for large Commercial and Industrial (I&C) Customers and identifying cost saving engineering solutions when required. Regulatory Engagement: • Managing and conducting In Field Audits with CRU / Gas Safe / HSE • Management of Regulatory Bodies Field queries / correspondence and requests eg CRU, Fire Authority, Health and Safety Authority, Register of Gas Installers of Ireland, HSENI, Gas Safe, Consultants etc. • Provision of necessary technical guidance on LPG installations and control systems to the Gas Safety Supervisory Bodies (Safe Energy Ireland/Gas Safety Register) inspectorate as required • Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an ‘unsafe condition’ where we see something that could cause injury to a person or an ‘unsafe act’ which is something that someone does that can lead to injury. Stakeholder management: • QHSE / Legal • Senior Managers • Commercial (Sales) • Business Development Engineers • CED Technical and office staff • Operational Teams • Contractors/ Installers • External Agencies and Consultants • To deliver excellence in customer experience (CX) by embodying Calor’s values and upholding the standards of accountability, seamless service, and curiosity. Key Behaviours Putting People at the Heart • You earn your people’s trust through honesty and integrity. • You treat people with care and respect. • You invest in your personal growth. • You provide honest feedback and encourage others to do the same. • You seek diverse perspectives to achieve team goals. Setting Ambition • You articulate your goals in a way everyone understands. • You provide guidance through everyday actions and decision-making. • You bring people along with us using our personal energy. • You translate your goals and ambitions into objectives and actions. • You communicate clearly, openly, and often. Ensuring Wellbeing • You safeguard a safe, positive, and supportive workplace. • You make sure people feel free to speak up and share opinions. • You encourage initiative and pursue new ideas. • You drive a culture that values, encourages, and supports diversity. • You never compromise on our ethics and compliance. Problem Solving • You analyze all types of information and draws well-reasoned conclusions. • You probe information, weighing up the pros and cons of different solutions. • You problem solve issues so that they do not reoccur. • You make confident decisions based on facts and data. • You accelerate learning by constantly testing, refining, and improving. Delivering Results • You balance short-term success with long-term goals. • You ach