We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service. This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders. Position: Customer Success Manager Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.) Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote) Holidays: TBD Responsibilities: • Manage and maintain strong relationships with customers throughout their journey • Lead customer onboarding and ensure a smooth transition from implementation to ongoing support • Act as the main point of contact for assigned customers • Monitor customer engagement, satisfaction, and overall account health • Proactively identify and address customer concerns, risks, and potential churn • Handle customer queries, issues, and escalations in a professional and timely manner • Conduct regular customer check-ins and follow-ups • Support customer retention and renewals • Identify opportunities to improve customer experience and product adoption • Work closely with Sales, Support, Product, and Operations teams to resolve customer issues • Maintain accurate customer records, notes, and activities within CRM systems • Track and report on customer success metrics and account performance • Gather customer feedback and communicate relevant insights to internal teams Requirements Requirements: • 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role • Hands-on experience with Multiplier • Strong experience managing customer relationships and accounts • Proven experience with customer onboarding, retention, and renewals • Excellent written and verbal communication skills • Strong problem-solving and stakeholder management skills • Highly organized with strong attention to detail • Comfortable working with CRM and customer management platforms • Ability to work independently in a remote environment • Willingness to work Australian business hours Nice to have: • Experience with Monday.com CRM and reporting platforms • Experience supporting Australian customers or businesses • Experience managing multiple customer accounts • Experience handling customer escalations and at-risk accounts Benefits Benefits • Competitive salary based on experience and skill set • 100% remote role — work from home anywhere in the Philippines • Paid local holidays aligned with the Australian business calendar • Opportunities for training and professional growth • Work directly with a supportive Australian team — no agency middleman • Long-term engagement with a stable and growing business