Who We Are Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash. We have never taken outside capital. The cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page. Purpose Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident. This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand. Reporting • Reports to the Security & Infrastructure Lead. • No direct reports. • Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision. • Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone. Authority Decide alone • How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set. • The notes that record what changed, so the next person can see it. • Everyday device questions and setup steps that the managed-device program already covers. Do not decide • Access policy. Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request. • Whether this function's program or priorities change. That sits with the Security & Infrastructure Lead. Route or escalate • Tier 3 tickets go to the right teammate, with enough context that they do not have to start over. • Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made. What you will be doing Managed devices • Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices. Access controls • Assist with requests to grant, change, or remove access. • Confirm who is asking and what they should receive before changing anything. • Follow the Security & Infrastructure Lead's standard. Do not write a new one per request. Tickets • Work tier 1 and tier 2 support tickets through to a fix or a clear next step. • Route tier 3 tickets to the right teammate, with the context they need. • Write notes on what changed. • Serve staff across the Catalyst Capital group. Requirements Required • Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on. • Practical work with managed devices and with access controls. • Calm, plain communication with people who are blocked and need a device or an account fixed. • Care with access: confirm the requester and the access they should receive before making a change. • This seat has no direct reports. People-management experience is not required. Benefits • Full-time, EST • Fully remote. • Team Offsites (Dubai, Costa Rica, etc.) • The seat covers staff across the Catalyst Capital group. • Salary: $1,500–$1,800 per month