AMI is looking for a Client Advisor to join our Hamburg boutique during Christmas period. As a true ambassador of the Maison, you will contribute to delivering a warm, authentic and high-standard client experience. You will play an active role in driving sales, building client loyalty and bringing the AMI universe to life in the boutique. YOUR RESPONSIBILITIES CLIENT RELATIONS & SALES DEVELOPMENT • Welcome and assist a local and international clientele, embodying the Maison’s standards of service and hospitality. • Identify each client’s expectations, needs and preferences in order to build a personalized and lasting relationship. • Advise clients with expertise and present the collections by highlighting AMI’s craftsmanship, identity and universe. • Drive sales by developing tailored recommendations and identifying cross-selling and upselling opportunities. • Develop and retain your client portfolio through active and relevant use of clienteling. • Contribute to individual and collective boutique targets and monitor key performance indicators. • Ensure a consistent and high-quality client experience, from greeting to departure. TEAM SPIRIT & BOUTIQUE LIFE • Share client insights and best practices to contribute to a strong collective commercial dynamic. • Actively participate in the day-to-day life of the boutique and adapt to business priorities. • Take initiative and make suggestions to contribute to improving the client experience and boutique performance. • Ensure an impeccable sales environment that is consistent with the Maison’s image. • Implement Visual Merchandising guidelines and pay close attention to the presentation of the collections. STOCK & OPERATIONS • Participate in deliveries, stock integration, replenishment, transfers and inventories. • Ensure the availability of the products required for business activity. • Follow procedures rigorously and use the Maison’s tools and systems with confidence and ease.