Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool.They will manage and support a team of Pre Litigated Motor claims handlers.They will also manage a small caseload of complex motor claims. • The achievement of the team’s targets and operational measures • Delivery of a quality service • Client service compliance • Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients • Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements • Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance • Assist the Client Service Team with the preparation of client, team and sector analysis and statistics • The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. • Highly developed knowledge of processes, systems and procedures • Strong technical knowledge of Motor claims • Excellent analytical and problem solving skills • Excellent understanding of client protocols • Excellent communication skills • Ability to utilise interpersonal skills to influence and negotiate • Excellent organisational skills • Able to initiate and maintain business relationships • Shows commercial awareness in understanding of the market and industry • Demonstrates a passion for the business and their role • Demonstrates an understanding of business development strategies and a willingness to support