Senior Loss Adjuster - High Net Worth & Major Loss Location: Field-based Salary: Competitive + Benefits Handle Exceptional Claims. Deliver Outstanding Outcomes. Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market? We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise. You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers. As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally. Key responsibilities include: • Managing a portfolio of High Net Worth, Major Loss and complex property claims. • Delivering market-leading customer service aligned to demanding client expectations. • Conducting investigations, site visits and assessments to determine cause, extent and value of losses. • Producing high-quality reports and technical recommendations for insurers and clients. • Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey. • Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets. • Building strong relationships with clients and brokers to support long-term partnerships and business growth. • Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes. • Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients. • Participating in a one week in three out-of-hours on-call rota for a key client account. • #INDUKI We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills. You'll ideally have: • Proven experience handling property claims within a loss adjusting environment. • Strong knowledge of High Net Worth and domestic property claims. • Previous exposure to major loss claims, or a desire to develop within this area. • Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification. • Excellent written and verbal communication skills. • The ability to manage multiple priorities in a fast-paced, changing environment. • Outstanding customer handling and stakeholder management skills. • A proactive, resilient and solutions-focused approach. • Strong attention to detail and commitment to technical accuracy. • A full UK driving licence. Career & Purpose • Davies Innovation Lab • Leadership training programme • Funding for professional qualifications • Thrive at Davies; learning opportunities Environmental & Social • The Davies Foundation • Local charity funding • Pennies To Heaven • Employee Resource Groups • Employee volunteering programme Financial Health • Pension, 5% employee and 5% employer contribution • My Choices at Davies provides; High Street discounts and Financial wellbeing hub • Life assurance: x4 • Refer a Friend • Cycle to Work Scheme • Lease car salary sacrifice • Davies Incentive Plan • Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing • Wellbeing centre; move, munch, money & mind focus • Discounts with 100's of UK retailers • EAP; 24/7 confidential helpline • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years • Flexible working • Dress for your day • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan