An excellent entry point into engineering If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities. • Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential. • Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest. Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required. Working pattern • This is a field role, so start/finish times vary with customer needs and travel. • Core hours apply; however, because of the nature of the job, flexibility is required. Weekend rota & earning opportunity • This role includes participation in a weekend/bank holiday support rota with additional pay. • Potential of additional earnings through Weekend and Bank Holiday Rota participation. • Opportunities to earn more by taking on additional weekend cover when available. • Plus potential bonus and salary progression, subject to performance and business results. Long-term career progression Progression opportunities exist for the right person, including: • Technical progression (advanced diagnostics, product expertise, specialist support). • Leadership/management progression (coaching, planning, field leadership). What you’ll do • Start your day from home, head to customer sites, and manage jobs through our field service system. • Meet the customer, understand the issue, and keep them updated as you resolve the problem. • Use a Windows laptop to review system logs, run checks, and record your work. • Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step. • Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed. • Test the equipment and clearly document what you’ve done before leaving. • Use quieter time for structured learning and training modules. Service levels & priority work • You’ll work to agreed service levels (SLAs) that help keep customer sites running. • Most work is planned maintenance and scheduled visits. • When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. • Our aim is always a first-time fix and minimal disruption for the customer. Training & support • Structured onboarding and shadowing. • Product training and access to learning modules/Academy development. • Ongoing support from schedulers, technical support, and field leadership Essential: • Full UK driving licence. • Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience). • Comfortable using a Windows laptop and learning new software. • Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused. • A professional, customer-friendly approach — you represent GLORY on site. Preferred: • Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks). • Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in. • Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi). • 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days • Company Car • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees (enhanced membership can be purchased for other family members) • Dental insurance for all employees • Life assurance • Income protection scheme • Employee assistance programme • Employee Wellbeing events and Mental Health First Aiders • Employee My Benefits portal offering extensive retail discount