The Software Support Engineer (Post Sales) provides technical support, implementation assistance, system troubleshooting, and user training for deployed software solutions. This role acts as the subject matter expert for software-related enquiries, ensuring successful customer adoption, system performance, and ongoing operational support while collaborating with customers and internal teams to deliver an excellent customer experience. · Installation of system in customer site · Provide field training for customer on system operations · Working closely with customers, sales and sales support team to solve issues. · Proposed creative ways to configuration our product software to meet customer’s needs · Be the Subject Matter Expert for all software enquiries and support queries from other departments · Plan and train relevant parties on software related matters · Manage to perform comprehensive testing to validate software performance and stability before installation · Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment · Lead to analyse and troubleshoot field problems that are related to software · Lead to create / update documents such as software configuration, test data, user guides and etc · At least 3 years of relevant experience · Diploma or Degree in computing or related IT certification · Networking skills and understanding · Java • SOAP Interface (MUST) • Windows script writing • Serial Communication (MUST) • DLL handling • C++ • VB and VBA (Optional) • Excel macro (Optional) · English language - Excellent · Excellent communication skills · Creative and flexible thinker · Good Troubleshooting skills. (System troubleshooting, Hardware and software) · Good Interpersonal Relationship · Can-do attitude