The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence. • Develop and implement operational standards and best practices in alignment with global strategy • Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing • Lead automation and workflow optimization initiatives to scale operations efficiently • Oversee high level operational escalations and ensure resolution with continuous improvement mindset • Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations • Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies • Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals • Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance • Coordinate cross functional efforts for timely and compliant market entry • Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience • Gather market insights to shape product development and localization • Oversee implementation and rollout of new features and tools across markets • Monitor product adoption and performance, ensuring alignment with local user needs • Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth • Align partnership initiatives with country expansion strategies and monitor performance • Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance • Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly • Ensure local GR efforts are in sync with overall company policies Quality Customer Support • Monitor service quality standards and technical support performance across the country • Facilitate best practice sharing, escalations, and continuous service improvement • Lead coordination of customer incident management and support tool implementation • 5 years of experience in operations, general management, or marketplace leadership roles. • Strong track record in leading cross functional teams and managing in high growth environments. • Experience in ride hailing, e commerce, or other platform based businesses is required. • Demonstrated ability to resolve complex problems and drive scalable solutions. • Deep understanding of local market dynamics, user behavior, and regulatory environments. • Strong communication, negotiation, and stakeholder management skills. • Fluent in Malay Bahasa and English • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.