We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region. Organize and Optimize Engagement Processes • Coordinate strategies to attract, activate, reactivate, and retain drivers • Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement Lead and Motivate the Team • Lead and manage a team of agents focused on driver engagement • Conduct training sessions to develop key skills for user acquisition and activation • Foster a motivating and high-performance team environment Manage KPIs and Funnel Efficiency • Monitor and optimize the entire driver funnel: from app installation to completing successful orders • Track and improve territory KPIs • Design and execute action plans to improve key metrics Implement Motivational Programs • Create and execute incentive programs to boost agent and driver performance • Share performance feedback and insights to encourage continuous improvement Support Activation & Reactivation Strategies • Assist in launching, adapting, and enhancing strategies for driver activation/reactivation • Manage third-party partnerships to increase the number of new drivers onboarded Monitor CRM & Communication Quality • Oversee call scripts and AI-driven communication tools • Continuously test and refine communication approaches for optimal user experience • Ensure all touchpoints deliver high-quality interactions Execute City Launches • Travel within the country to support on-the-ground efforts for new city launches • Organize and lead local driver recruitment campaigns Market Monitoring & Cross-Functional Collaboration • Stay on top of competitor activity (bonuses, offers, etc.) • Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities • Advanced English proficiency: Both written and verbal communication skills are required • Strong understanding of the sales funnel and how it applies to driver acquisition • Proven customer relationship management skills, particularly in managing large-scale recruitment efforts • Experience in sales or recruitment, with a focus on meeting targets and performance optimization • Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs • Availability for business travel to manage recruitment activities across different regions • Degree in Business Administration, Marketing, or a related field (either in progress or completed) • Sales team management experience is highly desirable, particularly in recruitment or acquisition environments • Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements • Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions • Knowledge of local transportation regulations and market trends would be a plus • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.