You Are: • A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have: • A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location • 2327 Beatrice Street, Dallas TX 75208 Your Schedule: • Full Time (40hrs/Wk) • Mon-Fri 7:30am to 4:30pm Your Manager: • Jonathan, Ops Mgr Evolve's Core Values: • Precision is the Standard • Protect The Experience • Own Everything • Build with Intention • Raise The Standard Client Facing: • Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones • Primary Point of Contact: Phone, Email, Text, Ticketing System • Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill • Satisfaction: Deliver a "WOW" experience, each and every time • SLA: Meet or exceed our response times and obligations Internal Facing: • Interface With: Service Technicians, Project Managers, Accounting, Partners • Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability • Documentation: Update and Maintain accurate client records • Expedite: Efficiently move the issue through various departments • Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience • Familiarity with project management, scheduling, or CRM software platforms • Experience working with high end clientele • $50k to $60k/yr • Medical Insurance - 50% covered • Dental/Vision - 100% covered • 15 days PTO • 6 Paid Holidays • Short Term Disability/Group Term Life • Company Outings + Events • Employee Discounts