The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction • Responsible to Assistant Room Service Manager & Room Service Manager. • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. • Undertake reasonable tasks and secondary duties as assigned by the Department Head. • Respond to any changes in the department as dictated by the hotel management. • Assist in carrying out scheduled inventories of products and operating equipment. • Perform any other assigned reasonable duties and responsibilities as assigned. • Projecting at all times a positive and motivated attitude and exercise self-control. • Ensure that food & beverage service is available for all hotel rooms & suites. • Correct Service procedures as per the outlines standard of performance • Ensure communication between Kitchen, Order taker and service team members. • Required reasonable command of local language and English. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.