The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. • Responsible to Assistant Restaurant Manager/ Restaurant Manager. • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Assist in carrying out scheduled inventories of products and operating equipment. • Have a complete understanding of the monthly profit and loss statement of the department. • Lead the service and act as a role model to the team. • Ensure a flawless service to the highest standards and as required by the department and the hotel. • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. • Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.