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Hotel Manager

kempinski · Ghana - Accra
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The Hotel Manager is responsible for the coordination of all operative outlets of the Kempinski Hotel Gold Coast City Accra, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he or she is responsible to substitute her. He/She is responsible for the development and realization of projects and concepts within the team. • Responsible for the optimization of sales. • Substitute the General Manager in her absence and acquisition of representative tasks. • Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks. • Link between the General Manager and the Department Heads and Team Leaders. • Ensure an optimal communication between GM and Department / Department heads in the form of meetings, etc. • Implement annual reviews for the subordinate Department and Head of Department, as well as promotion, development, and career planning; Initiate corrective / disciplinary action in collaboration with the GM. • Responsible for the implementation and adoption of projects in collaboration with the GM. • Strong Rooms background is an added advantage. • Responsible for leadership in all matters in relation to safety and protection in the hotel. • Budget coordination, creation, control operations. • Cost control, sales optimization through promotional activities. • Develop and constantly monitor all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation. • Achieve or exceed budget, ensuring a permanent improvement of quality standards and optimization of work processes in the operational area. • Monitor and Control sales of the room rate in terms of Logis. • Monitor quality of all public and non-public spaces. • Monitor the technical condition of the departments. • Handle the daily monitoring of all departments. • Initiate cross-cutting projects. • Ensure own personal and professional training. • Acquire Manager on duty services during the week and on weekends. • Develop and assure standards in the areas of Logis and F&B. • Handle forecast and yield management for the Logis area in collaboration with the GM and FOM. • Secure the realization of quantitatively as qualitatively optimal utilization of the Logis range. • Masters, Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. • International experience in comparative positions • Sound training in various departments in international luxury hotels • Proficiency in written and oral French is an added advantage • Analytical thinking and very good executive competence • Ability to motivate and supervise employees • Administration, Planning and Organizational skills • Excellent Verbal and written communication skills • Presentation and Customer service skills • Budgeting experience • Team leadership skills • Very good knowledge of Microsoft Office applications

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