The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction. • Coordinate with Waiter/ Waitress & Minibar Attendant. • Display excellent conversation skills and selling techniques at all times. • Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department. • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. • Undertake reasonable tasks and secondary duties as assigned by the Department Head. • Respond to any changes in the department as dictated by the hotel management. • Assist in carrying out scheduled inventories of products and operating equipment. • Perform any other assigned reasonable duties and responsibilities as assigned. • Projecting at all times a positive and motivated attitude and exercise self-control. • Having a complete understanding of the monthly profit and loss statement of the department. • Be able to lead the service and act as a role model to the team. • Be able to ensure a flawless service to the highest standards and as required by the department and the hotel. • Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. • HND/Degree in Hospitality Management or related field • 3 Years work experience in an F&B service role. • Excellent Oral and Written skills. • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. • Excellent telecommunication skills, able to represent Kempinski to clients via telephone. • Excellent organizational and time management skills • Ability to apply professional, confidential and ethical approach at all times. • Works in a safe, prudent and organised manner. • Ability to operate computer and office equipment. • Proficiency in Excel and Word