Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. • Involvement in budget preparations and responsible for profit & loss. • Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. • Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. • Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. • Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. • Conduct interviews with future employees. • Identify training needs, develop and manage performance. • Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. • Manage all operational tasks as well as their respective delegation and follow-up. • Carry out disciplinary actions in line with company procedures. • Re-evaluate work flows to improve and optimise organisation. • Implement and evaluate procedures and policies. • Ensure clear communication within departments. • Verify that all information requested by the local police authorities are adhered to and prepared accurately. • Organise regular departmental meetings. • Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. • Conduct daily walk throughs to ensure quality standards. • Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. • Set short term and long term measurable objectives to continually improve service levels. • Responsible for maintaining 85% scoring for LQA inspections. • Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. • Manager on Duty weekdays and weekends. • Rooms Division responsibility in their absence. • Pre-Opening tasks and responsibilities where applicable. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.